About the role

Aplyr's Quick Take

This role is primarily about providing customer support through a service desk while also handling system administration tasks. You'll be troubleshooting issues, managing user access, and working with both U.S. and Korean teams, requiring bilingual skills in English and Korean.

Good fit

Ideal candidates have 5+ years in IT support or system administration, are comfortable with data analysis and automation, and can effectively communicate with diverse teams. A background in Information Systems or related fields is preferred.

Worth noting

The role emphasizes AI-driven automation and requires familiarity with tools like Jira, which may appeal to tech-savvy individuals. The bilingual requirement could limit the candidate pool but also suggests a unique opportunity for those with the right language skills.

Korean Bilingual System Admin & Service Desk

Responsibilities:

Service Desk & Customer Support
System Administration (Jira/MSP+/Web Systems)
Data Analysis (Excel/KPI/Reporting)
AI-Driven Automation & AI-assisted Development
Continuous Process Improvement (Agile Mindset) on QA/System failure issues
Perform basic to intermediate system administration tasks, including User and access management
System configuration: Workflow and process maintenance, Issue investigation and escalation
Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
5+ years of experience in one or more of the following areas:
Service Desk / Help Desk Operations
IT Operations or Application Support
System Administration
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

Experience with Jira or other ticketing/workflow management systems preferred.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

Aplyr's read

BTI Solutions is a tech services firm excelling in telecom and IT, attracting bilingual professionals and those skilled in logistics and analytics.
Synthesized from recent postings & public sources

What's promising

•BTI Solutions offers diverse roles, from logistics to network engineering, appealing to a wide range of professionals.
•The company emphasizes bilingual proficiency, especially in Korean, enhancing communication in global markets.
•BTI Solutions is involved in innovative telecom and IT projects, providing employees with cutting-edge industry exposure.

What to watch

•Limited public information about BTI Solutions' company culture and work-life balance.
•High emphasis on bilingual skills may limit opportunities for non-Korean speakers.
•The niche focus on Korean markets might restrict career growth for some professionals.

Why BTI Solutions

•BTI Solutions specializes in telecom and IT, offering niche opportunities for industry-specific professionals.
•The company frequently hires for roles requiring Korean language skills, highlighting its focus on Korean-speaking markets.
•BTI Solutions' diverse job offerings include unique positions like eCommerce Product Specialist in the auto parts sector.

Aplyr’s read is generated by AI from public sources. Was it useful?