HR Operations Specialist

Groupon is the marketplace for local businesses! Founded in Chicago, Groupon connects customers with local merchants. Our goal is to help businesses grow while enabling our subscribers to take advantage of services at attractive prices.

Who are we looking for? We're looking for our hidden gem — an HR Operations Specialist for Poland to join our fabulous team.

Where? You will be based in Warsaw.

What will your mission be? At Groupon, there's no room for boredom. As an HR Operations Specialist, you will be the primary HR point of contact for employees and managers in Poland, ensuring smooth day-to-day operations and delivering an excellent employee experience.

What You'll Be Doing:

 

• Sort and respond to incoming employee requests within agreed service deadlines (via Jira, Asana, email, chat, etc.).
• Provide operational HR support to employees and managers and train them on self-service platforms.
• Carry out transactional procedures on the HR platform (new hire creation, contract changes, salary increases, promotions, terminations, etc.).
• Prepare and verify employment documents, job and remuneration certificates, and work certificates.
• Ensure accurate and timely maintenance of employee records in Workday.
• Collect, verify, and manage all internal changes — positions, bonuses, personnel and contractual data.
• Obtain authorised signatures for all internal and legally required documents.
• Support onboarding of new hires, including assisting foreign employees in the legalization process; coordinate offboarding.
• Collect payroll supporting information and cooperate with the payroll team on a regular basis.
• Maintain employee benefits administration and manage relationships with benefits vendors.
• Provide counselling to employees and managers on Polish labour law, payroll legislation, and internal procedures.
• Conduct training sessions for employees and managers.
• Actively identify gaps in processes and propose and implement improvements to enhance HR effectiveness.
• Prepare reports, analyses, presentations, and handouts as required.
• Support the Country HR Partner in managing employee satisfaction and productivity.
• Support policy updates, HR projects, and associated manager training.
• Ensure the company intranet and employee-facing documentation is kept up to date.

 

What We're Looking For:

• 1–2 years of experience in HR Administration, HR Generalist, or HR Operations role.
• Strong knowledge of Polish labour law (employee lifecycle: onboarding, offboarding, contract amendments, work certificates, penalties, ER cases, benefits, and payroll).
• Fluent Polish and English (C1 level minimum); an additional European language is a plus.
• Very good knowledge of Excel; proficiency in Google Workspace (Gmail, G-Docs, G-Sheets).
• Familiarity with Workday or similar HRIS is a plus.
• Experience in an international company.
• Fast learner, open-minded, analytical and conceptual thinker.
• Detail-oriented with strong multitasking and time management skills.
• Public speaking and training delivery skills are a plus.
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