About the role

Aplyr's Quick Take

This role is about managing procurement-related queries and improving operational efficiency within a support desk environment. You'll be the go-to person for internal stakeholders, handling ticketing systems and collaborating with various teams to resolve issues. It's primarily an individual contributor role focused on query management and process improvement.

Good fit

Ideal candidates have around 8 years of experience in procurement operations or support roles, with a strong background in ticket management systems like ServiceNow. A detail-oriented and proactive working style will help you thrive in this fast-paced environment.

Worth noting

The position emphasizes process improvement and collaboration across multiple departments, which could be a great opportunity for those looking to make a significant impact. However, the role may involve dealing with unresolved queries and systemic issues, which could be challenging.

Job Description

Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company & a leader in the convenience store & fuel space with over 16,800 stores globally. It has footprint across 31 countries & territories. At the Circle K Business Centre in India (ACT company), we are #OneTeam, leveraging Transformation and Operations together to strengthen our global capabilities. Our Global Procurement Centre of Excellence, set-up in Gurugram (India) aims to build a world class team that will focus on solving our global procurement challenges every day, in terms of operations as well as transformation requirements

About the role

We are seeking an experienced Procurement Support Desk Specialist to join our Global Procurement Centre of Excellence (CoE) team in Gurugram and act as the first point of contact for procurement-related queries. This position also offers an exciting opportunity for the hired candidate to also be part of and drive the operational aspects of procurement transformation via streamlining the ways of working to make support desk process more efficient, while always collaborating with global stakeholders in a dynamic, fast paced & data-driven environment.

The ideal candidate needs to have a detail-oriented approach and be proactive with a strong background in query management, ticket handling, and ServiceNow (or equivalent workflow platforms), ensuring timely and accurate resolution of procurement issues while maintaining high customer satisfaction.

Roles and Responsibilities

Manage and resolve procurement-related queries through ServiceNow / ticketing tools within defined SLAs
Serve as a central point of contact for internal stakeholders regarding procurement policies, processes, and vendor-related escalations
Monitor, prioritize, and escalate unresolved queries to appropriate teams when required
Maintain knowledge base articles, FAQs, and process documentation to support query resolution
Support process improvement initiatives to optimize efficiency of procurement operations
Generate regular reports on query resolution performance, trends, and recurring issues
Partner with cross-functional teams (Procurement, Finance, IT, Vendors) to address systemic issues and improve stakeholder experience

Job Requirements

Strong 8 years’ experience in procurement operations, procurement support desk, or query management
Hands-on experience with ServiceNow (or similar ticketing/query management systems)
Strong knowledge of end-to-end S2P / Procurement processes (PR/PO, vendor onboarding, contracts, invoicing support, etc.)
Excellent communication and stakeholder management skills
Strong analytical and problem-solving ability
Ability to handle high query volumes while ensuring accuracy and efficiency
Proficiency in MS Excel and reporting tools for data analysis and performance tracking
Experience in working within a shared services / global support environment preferred
Ability to work independently and collaboratively in a fast-paced environment

Preferred Attributes

Ready to work in shift (generally India/UK/US)
Experience in working in Operations and/or large-scale transformation projects
Experience in process transition, automation, or continuous improvement projects
Ability to build & maintain strong relationships with suppliers & stakeholders
Exposure to Global Procurement or shared services environments
Proficiency in using ServiceNow or similar query mgt / workflow tools

Additional Qualifications

Attention to detail & a high level of accuracy
Team player with a ‘can do’ attitude
Ready to embrace new learnings every day
Stakeholder focus & adaptability to change

#LI-DS1

Aplyr's read

Circle K is a global convenience store chain focused on customer service, attracting individuals interested in retail and hospitality roles.
Synthesized from recent postings & public sources

What's promising

•Circle K offers diverse roles, providing opportunities for both full-time and part-time employment.
•The company's global presence allows for potential career growth and international opportunities.
•Circle K emphasizes customer service, which can be rewarding for those who enjoy customer interaction.

What to watch

•High turnover in retail roles may affect job stability and workplace morale.
•Limited advancement opportunities in entry-level positions could hinder career growth.
•The work environment might be fast-paced and stressful, especially during peak hours.

Why Circle K

•Circle K operates a recognizable brand with a strong presence in the convenience store market.
•The company integrates fuel services, offering a unique retail experience compared to typical convenience stores.
•Circle K's focus on customer service sets it apart in the competitive retail sector.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Circle K

Circle K

circlek.com

View company

Circle K is a global chain of convenience stores offering a variety of products including snacks, beverages, and fuel. The company is known for its customer service and convenience.