About the role
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise.
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
7. Support Collection officers in legal /Police issues/Collection Activities.
Superpowers/ Skills that will help you succeed in this role:
1. People Management Skills.
2. More than 4+ years of relevant experience in Collections role.
3. Demonstrated Success and achievement orientation.
4. Excellent Communication Skills.
5. Negotiations skills - strong bias for driving results in a High performance environment.
6. Strong Relationship and Leadership skills.
7. Working Knowledge of Computers.
Education: Graduation/ Post Graduation preferred.
Aplyr's read
Paytm is a pioneering force in India's digital payments landscape, attracting talent interested in fintech innovation and financial inclusion for millions.
What's promising
- •Paytm's platform facilitates seamless digital payments and financial services for millions in India.
- •The company promotes financial inclusion through diverse services like loans and insurance.
- •Paytm's significant market presence offers opportunities for career growth in fintech.
What to watch
- •Intense competition in India's fintech sector may pressure Paytm's market share.
- •Regulatory changes in digital finance could impact Paytm's operations.
- •High employee turnover in collections roles suggests potential job dissatisfaction.
Why Paytm
- •Paytm's comprehensive service range extends beyond payments to include financial products.
- •The company has played a key role in India's shift towards a cashless economy.
- •Paytm's integration of multiple financial services under one platform is unmatched in the region.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Paytm
Paytm is a leading digital payments and financial services platform in India, offering a wide range of services including mobile recharges, utility bill payments, and financial products like loans and insurance. The company has significantly impacted the digital economy by promoting cashless transactions and providing financial inclusion to millions of users.
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