Client Services Team Leader

We are looking for a Client Services Team Leader

About JLL  

We’re JLL. We’re a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate. 

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! 

About the role 
You will work for the UK estate agency business in a client services team leader role, working with JLL clients who are based across the world, but predominantly in the UK, the Middle East, China and South-East Asia. 
 

The objective is to lead your team in generating instructions for our London sales and lettings agency offices by proactively farming a large database of property owners and investors. The majority of your work will be conducted by telephone from the office, whilst managing and developing your team's performance. The role is commission-based, so you should be a motivated salesperson with leadership capabilities. 
 

You will be targeted on the number of instructions that you and your team generate, and the amount of fee income that results from these instructions. 

What this job involves  

• Targeting property owners currently marketed with other agents  

• Converting new prospective clients who have submitted enquiries 

• Maintaining high standards of client service and ensuring JLL compliance 

• Coaching and developing team members to achieve individual and collective targets 

• Leading your team to generate appraisals and instructions from JLL's existing database 

• Managing team performance through regular reviews, motivation and strategic planning 

• Identifying additional London properties owned by clients to grow the database and income stream 

Sound like you? To apply you need to be / have: 

• Strong sales skills with a track record of exceeding targets in phone-based roles 

• Positive, proactive attitude with high resilience and ability to motivate others 

• Proven leadership experience within residential property environments 

• Excellent written and verbal communication skills 

• High degree of integrity, suitable to the JLL brand 

• Familiarity with the London property market 

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.  

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition. 

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood. 

JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fairdays pay. To find out more about our Living Wage accreditation please go here: 

http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default 

What you can expect from us  

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. 

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. 

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... 

Apply today!