Product Operations Reporting Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role & Team

At eBay, we believe great products don’t just happen—they are made with passion and collaboration. We aim to improve things. The Planning, Program and Operational Excellence team is dedicated to improving how we build and launch products that Buyers and Sellers love worldwide. We focus on optimizing every step of the product development lifecycle. This includes streamlining processes, speeding up delivery, and empowering cross-functional teams to concentrate on outcomes and magical customer experiences. If you are excited to help create amazing products and improve experiences for millions, we want you to join us!

Role Overview

The Product Operations team at eBay handles end-to-end execution tracking and reporting across all eBay technology organizations, promoting visibility, accountability, and data-driven decision-making at scale.

We are seeking a Product Operations and Planning Manager responsible for execution visibility, reporting strategy, and operational insights across marketplace initiatives. This role owns the consolidation and growth of reporting across several planning and execution tools. It works closely with data teams to deliver scalable data solutions and demonstrates how AI and automation can be used to improve team efficiency.

This role sits at the intersection of product, engineering, and design, and requires strong analytical thinking, coordination across functions, and clear communication of insights to collaborators.

Key Responsibilities

Execution Tracking & Insights

• Manage comprehensive tracking and reporting of engineering progress throughout the eBay technology organization

• Define and standardize metrics, dashboards, and reporting frameworks to provide consistent access to progress, risks, and outcomes

• Translate data into actionable insights to support product, design, engineering, and leadership decisions

Reporting Systems & Data Strategy

• Take ownership of and improve reporting across Airtable, JIRA, Jellyfish, InfoHub, and other project planning and delivery tools

• Partner with the Data Warehouse team to define requirements and support development of centralized data models and pipelines

• Improve data quality, consistency, and scalability of reporting solutions

AI & Operational Efficiency

• See opportunities for applying AI and automation to improve reporting, execution tracking, and workflows

• Initiate and apply solutions that lessen manual effort and boost insight generation across all the planning and execution tools

Cross-Functional Coordination

• Collaborate with product, engineering, and data groups to coordinate reporting requirements, interdependencies, and progress updates

• Drive consistency and transparency in how execution is tracked and reported across teams

What You Will Bring

• 5-8 years experience in business operations, portfolio/program management in a technology company, or a major consulting firm required

• Strong project coordination skills, with attention to detail and ability to manage multiple timelines

• A data-driven approach and comfort with tools (e.g., Jira, Airtable, Tableau, Smartsheet)

• Strong written and verbal communication skills; comfortable preparing decks, portfolio reporting and trackers, and meeting notes

• Experience applying AI or automation to optimize operational workflows

• Proactive, team-oriented mentality with an eagerness to learn and improve processes

• A systems-thinker with strong instincts for structure, process, and governance

• Ability to communicate with clarity and influence without authority

• Collaborative, pragmatic, and resilient in fast-paced environment

Additional Details

The base pay range for this position is expected in the range below:

C$110,000 - C$146,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

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