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Patient Support Program Manager

NovartisNovartis·Pharmaceuticals

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About the role

Job Description Summary

This role has the wonderful responsibility of generating solutions through Patient Support Programs that facilitate and improve the experience of the patients for whom Novartis works tirelessly to develop innovative therapies.


 

Job Description

Major accountabilities: 

Develop & manage Patient Support Programs E2E.

Mapping and understanding patient journeys to identify leverage points that limit patient´s ability to access to diagnosis & innovative treatments.​

Negotiating and reaching agreements to implement proposed solutions in a sustainable manner, for both, Novartis and the HC system​.

Co-creating and implementing innovative & sustainable solutions that enhance system´s capabilities to overcome access barriers.​

By ensuring that the innovative solutions developed by Novartis truly respond to unmet needs identified within the patient journey and enable patients to access our solutions with comprehensive risk management.

By leading E2E projects in selected accounts and ensure successful implementation / value delivery & strongly lead by influence among cross-funcional Novartis´teams to achieve these objectives.

Minimum Requirements: 

Bachelor´s degree in business or health sciences.

Pharma, Medtech (medical devices) or similar background.

Mexican Healthcare System acumen.

English proficiency

Work Experience:

  • Positive record of performance and behaviors:

  • > 2 yrs experience as PSP manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.

  • > 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.

  • > 2 yrs experience as responsible for the management or design and implementation of diagnostic programs inside or outside the pharmaceutical industry. 

Skills:

  • Patient/disease journey sensibility

  • Ability to translate insights into strategic actions​

  • Cross organizational collaboration​

  • Relationship building​

  • Project management​​

  • Process optimization​

  • Negotiation​

  • Result driven​

  • Customer management

  • ​Developed communications

  • Embraces change​ & flexibility

  • Leadership by influence


 

Skills Desired

Analytical Thinking, Brand Awareness, Building Constructions, Business Analytics, Cross-Functional Work, Digital Marketing, Marketing Strategies, Media Campaigns, Sales, Speed and Agility Training (inactivo/a), Stakeholder Engagement, Stakeholder Management, Waterfall Model
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Aplyr's read

Novartis is a Swiss-based global healthcare leader, known for its focus on innovative medicines and commitment to addressing patient needs through diverse roles.

Synthesized from recent postings & public sources

What's promising

  • Novartis invests heavily in research and development, driving innovation in pharmaceuticals.
  • The company offers a wide range of global career opportunities across various fields.
  • Strong focus on cutting-edge therapies, including gene therapy and AI-driven solutions.

What to watch

  • Regulatory challenges can impact the speed of drug approval and market entry.
  • High competition in the pharmaceutical industry requires constant innovation to maintain market position.
  • Complex organizational structure may slow decision-making processes.

Why Novartis

  • Novartis has a robust pipeline of innovative medicines, setting it apart in the healthcare sector.
  • The company emphasizes a diverse and inclusive workplace culture across its global operations.
  • Novartis is a leader in digital transformation within pharmaceuticals, integrating AI and data science.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Novartis

Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. It focuses on innovative medicines, generics, and eye care.

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