CAP Sr. Mgr OTC BPO Depuy

DePuy Synthes is recruiting for a CAP Sr. Mgr OTC BPO DePuy, located in Raynham, MA. St Anthony's Road, Leeds, UK; US248 PA WEST CHESTER - 1302 WRIGHTS LN E;US121 NJ RARITAN - 1000 HIGHWAY 202 S;US244 FL PALM BEACH GARDENS - 4500 

Job Overview 

The CAP Sr. Manager, Order‑to‑Cash (OTC) Business Process Owner (BPO) for DePuy Synthes is a global supply chain leadership role responsible for end‑to‑end ownership, standardization, and continuous improvement of OTC processes across regions. This role plays a critical part in enabling operational excellence, customer satisfaction, and financial performance by partnering with global supply chain, commercial, finance, and shared services teams. 

This position offers the opportunity to influence global operating models, drive process transformation, and support a complex, regulated medical technology business at scale. 

Key Responsibilities 

• Serve as the global Business Process Owner for Order‑to‑Cash, with accountability for end‑to‑end process design, governance, and performance across DePuy Synthes. 

• Define and maintain global OTC process standards, controls, and documentation aligned with supply chain, finance, and commercial requirements. 

• Partner with regional supply chain, customer service, finance, IT, and shared service organizations to ensure consistent execution and adoption of OTC processes. 

• Lead continuous improvement initiatives focused on efficiency, service levels, compliance, and working capital optimization. 

• Own OTC performance metrics, dashboards, and KPIs; analyze trends and drive corrective actions where needed. 

• Support system implementations, enhancements, and digital enablement initiatives impacting OTC (e.g., ERP, automation, reporting tools). 

• Ensure OTC processes comply with internal controls, audit requirements, and applicable regulatory and quality standards. 

• Act as a key stakeholder in cross‑functional transformation programs, representing OTC process impacts and dependencies. 

• Provide functional leadership, guidance, and influence across a global, matrixed organization. 

Qualifications 

Education 

• Bachelor’s degree required (Business, Supply Chain, Finance, Operations, or related field) 

• Master’s degree or MBA preferred 

Experience and Skills 

Required: 

• Minimum of 8–10 years of progressive experience in Order‑to‑Cash, supply chain operations, finance operations, or business process management at a global level 

• Demonstrated experience serving as a process owner or leading complex, cross‑functional process initiatives 

• Strong understanding of OTC processes including order management, billing, credit, collections, and customer service 

• Experience working within a matrixed, global organization 

• Proven ability to influence stakeholders without direct authority 

Preferred: 

• Experience in medical devices, pharmaceuticals, or other regulated industries 

• Experience supporting or leading ERP or major system transformation initiatives 

• Familiarity with shared service or global business services operating models 

• Lean, Six Sigma, or continuous improvement experience 

• Strong change management and stakeholder engagement capabilities 

• Strong analytical, problem‑solving, and data‑driven decision‑making skills 

• Excellent written and verbal communication skills 

Other 

• Language: English required; additional languages a plus 

• Travel: Up to 20%, domestic and international 

• Certifications: Lean Six Sigma or similar certifications preferred 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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