RWE Insights Customer Success Partner
Confirmed live in the last 24 hours
Evio Pharmacy Solutions
Compensation
$ 175,000 to $ 200,000
Job Description
Evio Overview
Evio is a highly unique pharmacy solutions company that was founded by and works closely with health plans to implement transformative (to cost, quality, access and experience) initiatives primarily focused on specialty and other high-cost medication solutions.
In 2020, a group of five amazing Blue Cross Blue Shield health plans that in total serve more than 20 million members recognized that the way medications get to patients needs significant reform—rapidly rising costs and massive system complexities are detrimental to patients and the entire industry. In 2025, Wellmark joined as Evio's first non-founding investor and sixth owner health plan. Each company made, and continues to make, significant investments to establish Evio as an independent entity to lead this transformation.
Evio has advanced analytics and contracting capabilities at scale, and a suite of digital tools, to power our high-cost medication solutions. Our solutions act as a self-reinforcing “flywheel” where each element strengthens and feeds into the next, and support an “Only Evio can do that,” mindset and prioritization.
Evio is also a company that has invested heavily in and been highly intentional about people, team and culture. We believe we have created a very special place to work and encourage candidates to observe and ask us about our culture and decide for themselves.
Evio's Values
- Empathy – The people our business serves always come first. We care for our teammates and put ourselves in the shoes of our health plan customers and the patients and clinicians our solutions benefit.
- Diversity – We are committed to fostering a culture where everyone belongs and is valued for their background, experience and insights – one that encourages diversity of ideas, and is a nurturing, trusting, and accepting place for all.
- Adventure – We are flexible, thrive in ambiguity, fail fast, and pivot quickly to get to a better answer. We celebrate wins and pivots with equal intensity.
- Relentless – Guided by evidence and data, we are creative, curious, and unwavering in our pursuit of challenging the status quo and each other.
- Transparency – Just as we seek to bring transparency to the pharmacy supply chain, authenticity and integrity are core to the way we communicate.
- Excellence – We strive to raise the bar in all we do by hiring and developing exceptional talent and holding ourselves and our thinking to the highest standard.
About the role
One of Evio’s core product offerings is Evio Insights: comprised of actionable, plan driven real-world evidence (RWE) projects to create clinical and financial impact for health plan customers and their members.
Evio’s team of pharmacists and researchers use RWE to produce practical insights that help health plans make better decisions, improve outcomes, and manage the cost of high-impact medications. Our work is delivered via research manuscripts and playbooks that translate evidence into clear, actionable strategies to create near-term value for health plans. These strategies could include coverage approaches, pharmaceutical contracting strategies, and patient-targeting parameters to improve outcomes and decrease costs. Over time, our work will continue to look more closely at sub-populations, driving closer to personalized formularies, and integrate with our value-based manufacturer contracting capabilities and solutions.
In this customer success role, you will serve as the key connection point between Evio and our customers, helping ensure our insights are relevant, adopted, and delivering real impact. You’ll work closely with health plans to solicit and shape research priorities, guide and advise on implementation of insights, and measure the value created. Your work will directly influence how customers apply evidence to improve care and affordability.
What you’ll do
You will serve as a strategic partner and liaison between Evio and our health plan customers, ensuring the success of Evio Insights for customers. You will be the voice of the customer and health plan subject matter expert across product phases:
- Ideation/discovery: Maintain a strong grasp of customer level priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas to be attractive and valuable to health plan customers. Assist the Evio product team in translating customers’ needs and priorities into RWE projects.
- Production: Collaborate with the research team to ensure RWE study outputs align with customers’ needs and generate practical, usable insights. Review project components and gather customer feedback to refine deliverables.
- Operationalize: Own customer-level operationalization strategy and execution. This includes developing customer-specific implementation plans and guiding customers through adoption of Evio Insights recommendations, helping them solve problems through unique challenges in the own markets and health plans.
- Impact analysis: Collaborate with Evio research and analytics teams to evaluate the impact of adoption.
Additionally, you will:
- Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities
- Track and report on adoption and outcomes across customers, including:
- How and why insights were implemented
- Barriers to adoption when applicable
- Value created from adoption
- Contribute to continuous improvement of Evio Insights by representing customer perspectives
- Partner with Evio’s pharmaceutical contracting team to use RWE insights to drive contracting strategies, especially focused on outcomes that drive the “flywheel”
Your skills and experience
- Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree
- A current and unrestricted pharmacist license in at least one state
