Client Service Representative/Receptionist- Budd Lake Animal Hospital - NJ

Client Service Representative (CSR) / Receptionist

Budd Lake Animal Hospital | Hackettstown, NJ

Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client’s experience from the moment they walk through our doors or call our practice.

Our ideal candidate is warm, professional, highly organized, and comfortable multitasking in a fast-paced veterinary environment while maintaining empathy and attention to detail.

About Our Hospital

Budd Lake Animal Hospital is a trusted, full-service veterinary practice committed to providing high-quality, compassionate care to pets and their families. We pride ourselves on building lasting relationships with our clients, supporting our team, and creating a welcoming environment where both pets and people feel cared for.

To learn more about our hospital and team, visit
https://buddlakeah.com/

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What You’ll Do

Client Experience and Communication

• Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere
• Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures
• Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule

Check-In and Check-Out Coordination

• Manage client check-ins by verifying patient information, updating records, and collecting required paperwork
• Process payments accurately and provide clear invoices and receipts
• Coordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructions

Administrative Support and Organization

• Maintain accurate electronic and paper records, including patient files and appointment logs
• Perform administrative tasks such as data entry, scanning, filing, and document management
• Update and manage client and patient information within the practice management software

Client Education and Support

• Provide basic guidance on preventive care, vaccines, and medications
• Assist clients with forms and help explain treatment plans alongside the medical team
• Offer empathy and patience to clients who may be anxious or emotional about their pets

Team Collaboration

• Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow
• Assist with coordinating appointments, procedures, and special requests
• Support a positive, respectful, and team-oriented work environment

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Who You Are

• Friendly, outgoing, and professional with a genuine love for animals and people
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills
• Able to multitask effectively in a fast-paced setting with frequent interruptions
• Highly organized with strong attention to detail
• Comfortable using computer systems, including practice management software and Microsoft Office
• Empathetic and calm when supporting clients during stressful or emotional situations

Previous experience in customer service or reception is required. Experience in a veterinary or healthcare setting is strongly preferred.

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Compensation and Benefits

• Hourly pay: $18.00–$20.00, commensurate with experience

Benefits include:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off 
• Paid Holidays
• Short Term & Long Term Disability
• Training & Develop