Spa Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

Don't miss this unique opportunity to be part of our award-winning team while advancing your career with the world's leading luxury hotel company!

Join our Team

The Spa Receptionist is the first point of contact for Spa & Wellness guests, managing reservations, guest communication, and daily operations to ensure a seamless and personalized experience across all spa and fitness areas.

What you will do:

• Greet guests warmly, maintain eye contact, and deliver a welcoming experience.
• Handle reservations via face-to-face, phone, and email efficiently.
• Maintain a clean, organized, and calm reception environment.
• Manage spa software, bookings, cashiering, daily accounting, and gift certificates.
• Ensure smooth opening/closing procedures and staff readiness.
• Understand guest needs and recommend treatments, retail, and memberships (soft sell).
• Provide accurate information on services, products, and promotions.
• Update guest records and communicate key information with the team.
• Recommend further spa and fitness experiences and the purchase of retail products after each guest visit.
• Up sell treatments, services and membership for external guests without seeming “hard sell”
• Handle guest feedback, complaints, and report issues to management.
• Ensure safety standards across spa and fitness facilities.
• Maintain confidentiality and professional discretion at all times.
• Collaborate with team members and adapt to operational needs.
• Support events, guest celebrations, and member activities.
• Ensure smooth guest journey follow-up and satisfaction.

What you bring:

• Strong written and spoken English skills.
• Minimum 2 years of experience in a luxury hotel or reputable spa.
• Strong communication, organization, and sales skills.
• Proficiency in computer systems and booking software.
• Professional appearance and high grooming standards.
• Knowledge of Spa & Wellness environments.
• Calm, patient, and solution-oriented mindset.
• Ability to handle guest interactions and complaints effectively.
• Flexibility to work varying schedules.
• Team-oriented with a focus on trust and collaboration.

What To Expect

Private Health Insurance

Excellent Learning and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Business Attire

Complimentary Employee Meals

Discounted Indoor Parking Privileges

… and so much more!

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Legal Disclaimer

7 Nisan 2016 tarihli Resmi Gazete’de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu’na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda bulunmasını istemiyorsanız, lütfen contactus.bosphorus@fourseasons.com adresi ile iletişime geçiniz.