Technical Service Specialist - Thailand

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

Let me tell you about the role

As a Technical Service Specialist at BP-Castrol (Thailand) Ltd, you will report to the local technical manager and be responsible for providing excellent technical assistance and solutions to our channel partners and customers, ensuring a good and crafted customer experience.

You will play a crucial role in handling customer relationships, understanding market dynamics, and supporting the sales process through technical expertise and insights.

Travel expectation - Upwards of 50% travel

Location Preference – Bangkok

What you will deliver

• Strong understanding of lubrication and equipment application. Excellent understanding of industry trends and basic knowledge lubrication application in the following key industry sectors, mining, Industrial and CVO markets.

• Relevant language skills as for applicable the market – English is meaningful

• Should have a strong mechanical background and technical understanding of lubricants and how they apply to mechanical applications.

What you will need to be successful (experience and qualifications)

• Technical, Application and Product Knowledge – Know equipment mechanical knowledge, able to recommend lubricants for the accurate application, have a good understanding of lubricant product knowledge and how automotive and Industrial lubricant's work.

• Business Acumen – Able to demonstrate Total Cost of Ownership (TCO) value selling concepts.

• Problem Solving – Able to show logical thinking / process to methodical respond to problems

• Must be able to independently lead or coordinate product trials directly with customers or distributors - team work

• Experienced in product proof of performance through the accumulation of data to quantitively demonstrate product performance via the use of used oil analysis, condition monitoring and other techniques

• Must have experience in preparing and articulating the outcome of product trials via a case study

• Experience – 5 years working in a similar role within the lubricants industry

• Education - Mechanical, Engineering, Reliability, Condition Monitoring or Chemistry background

• ICML Training, Noria or other similar lubricants training

• Proficiency in English and Thai (both written and spoken)

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Business Acumen, Customer experience, Customer Management, Customer Support, Leadership, Lubrication, Product Knowledge, Sales Support, Stakeholder Management, Technical Knowledge, Total Cost of Ownership (TCO)

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.