Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Sydney

• Type: Permanent, full time

• Hybrid role, Happy to talk flexible working

• Click here to discover what it's like to be a part of QBE Group

The opportunity

A high-impact senior role leading QBE’s Australian Pacific (AUSPAC) organisational and workforce transformation agenda. In this key new leadership position you will shape how work flows across QBE’s insurance business to deliver a holistic operating model connecting strategy, operations and workforce.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Reporting to QBE’s Chief People Officer for AUSPAC, the General Manager, Organisational Transformation will lead the design and delivery of AUSPAC’s organisational transformation agenda, with a focus on workforce transformation and system-level operating model effectiveness. The role is accountable for optimising workflows across the organisation to ensure they are cohesive, efficient and aligned to QBE’s strategic objectives.

With a broad accountability, this role will lead a large multidisciplinary team across Strategic Workforce Planning, Business Operations, Org Design and Change, driving alignment and best performance.

Key accountabilities:

• Collaborate with AUSPAC Leaders to design and implement a cohesive AUSPAC operating model, connecting business operations, strategic workforce planning, org design and change to support strategic objectives.

• Lead AUSPAC’s SWP and capability uplift, working in close partnership with the broader People team.

• Drive business optimisation and end-to-end process design as a vehicle for delivering organisational value and outcomes.  

• Deliver workforce, workflow and ways of working outcomes through robust and effective transition and change plans. 

• Drive the integration of people, process and technology considerations, ensuring transformation is grounded in how work is practically delivered.

• Embed strong change leadership practices, supporting adoption, capability uplift and sustainable behavioural change.

• Establish clear delivery discipline and performance focus, ensuring transformation initiatives deliver measurable operational and organisational outcomes.

About you

This is an opportunity for a strategic senior leader with experience managing end-to-end operating model or organisational transformation. Insurance industry experience is essential to success in this role.

Ideal skills & experience:

• Strategic and hands-on experience in transforming organisations.

• Demonstrable experience connecting workforce strategy with operational execution.

• Proven ability to deliver operational transformation outcomes, not limited to strategy or design.

• Leadership skillset to lead large, cross-functional teams, including operations, workforce planning and change.

• Strong stakeholder engagement, collaboration and influencing capability at executive and senior leadership level.

• Prioritisation skills to balance people, process and technology transformation considerations.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.
 

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
   

To learn more about our achievements, click here.
 

Skills:

Business Strategy Implementation, Business Transformation, Coaching for success, Communication, Critical Thinking, Decision Making, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Risk Management, Stakeholder Management, Strategic Leadership, Strategic Planning

Application Close Date: 08/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.