Business Officer Manager

Reports To: Executive Director

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Business Office Manager is responsible for coordinating all office activities including clinical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies.  The Office Manager is responsible to the Administrator and the Program Director and assists with direct patient expenditures coordination, employee time sheets, personnel records and billing liaison. 

Job Responsibilities:

1. Maintains confidentiality of patient information. 
2. Maintains accurate up to date clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual. 
3. Communicates effectively on the telephone with patients, families and staff. 
4. Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available. 
5. Welcomes and assists all guests. 
6. Manages incoming, outgoing and interoffice mail. 
7. Performs typing, faxing and coping tasks as requested for various staff persons. 
8. Inputs data into computer for billing purposes. 
9. Orders and maintains accurate records of medical equipment and supplies. 
10. Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Clinical Director and/or Administrator. 
11. Responsible for gathering and recording staff members’ DSRs. 
12. Tracks admission, discharge, certification and re-certification dates on all patients. 
13. Responsible for assisting with audits of patient information. 
14. Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office. 
15. Performs other necessary functions/duties as assigned by the Program Director and/or Administrator. 
16. Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Clinical Director and/or Administrator. 

Job Qualifications:

1. Minimum of high school education; preferably with secretarial and computer background. 
2. General knowledge of spelling, punctuation, grammar, clinical records and office procedures. 
3. Basic knowledge of office machines. 
4. Basic knowledge of telephone skills. 
5. Aptitude or computer data entry and use of current software systems. 
6. Ability to establish and maintain effective working relationships. 
7. Ability to meet the public and staff as a positive, friendly and professional representative of the organization. 
8. Effective social interaction, communication and organizational skills and the ability to perform a variety of tasks efficiently. 
9. Personal car for travel and valid driver’s license. 
10. Carry personal auto liability insurance coverage. 

Skills & Tags

goawsaidatadesign