Technology Operations Manager

About REP:

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 200+ fitness enthusiasts, our vision is to be the #1 Strength Brand in the World. Our commitment to innovation, customer service, and value sets us apart.

We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized multiple times when we were featured in the Inc. 5000 fastest growing private companies in 2018 and 2021 and then voted the best home strength product launch in 2022 by Garage Gym Experiment. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.

At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in our state-of-the-art headquarters with a bright, spacious, shared workspace; scenic views of the Rocky Mountains; and a kitchen always stocked with healthy snacks, protein powder, and coffee. We offer a hybrid work environment with a minimum of three days in the office, but there’s flexibility about which days and hours.

Our Core Values:

• Think Like a Customer - We empathize with our customers; understand the ‘why’ behind every decision we make
• Progress not Perfection - We don’t let perfect get in the way of good; we are better today than we were yesterday
• Positive Attitude - Be a glass half-full kind of person and remember to have fun
• Teamwork without Ego - We put the team above ourselves; we only win together
• Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it

About This Role:

REP Fitness is a rapidly growing premium fitness equipment brand with a global customer base, a distributed international workforce, and an ambitious long-term growth trajectory. We are looking for a Technology Operations Manager to take the reins of our IT Operations function and build the team that will carry it through the next phase of our growth.

This role comes with a builder’s mandate. The foundation is in place, with established vendor relationships, a strong security posture, and a SaaS-first technology environment. What comes next is up to you: assessing what we have, shaping what the Technology Ops team should become, and leading its evolution into a proactive, metrics-driven function that scales with a company in a significant growth phase.

You will start with one direct report and a network of managed service partners, but the eventual shape, size, and structure of this team is yours to define. We have intentionally not pre-drawn the org chart. The right leader will help us decide what this team needs to look like as the company grows, and make the case for that team through performance, data, and a clear vision.

You will report to the Director of Global IT, work alongside two peer technology teams — Systems & Architecture and Website — and operate as a strategic partner to the business.

If you are a technology operations leader who wants to build a team and a function, not just inherit one, and grow your scope alongside a high-performing company, this role was built for you.

This is a manager-level role with real room to grow. As you build the team, prove its value, and mature the function, your scope grows with it. We are not handing you a finished org chart or a ceiling — the eventual size and shape of this team is a question you will help answer, and the leader who answers it well will grow right alongside the function they create. Your growth will be tied to your impact, not a calendar.

Essential Functions: Include the following. Other duties may be assigned.

Team Building & Leadership (the heart of this role)

• Architect the future of the Technology Ops team by assessing current capabilities, identifying gaps, and defining what the team must become to support long-term growth
• Lead, mentor, and develop your direct report today, and build toward a high-performing blended team of internal staff and managed service partners over time
• Make the case for team structure, headcount, and capability investment through performance and data, earning the team you build
• Set a high bar for accountability, service quality, and continuous improvement, and hire to that standard as the team grows
• Foster a culture that reflects the Technology Ops model: proactive, employee-enabling, and metrics-driven, rather than traditional reactive IT support
• Govern and hold accountable the managed service providers who support UK and EU operations, ensuring SLA performance and service quality

Value-Oriented Metrics, Reporting & Continuous Improvement

• Establish a metrics framework that demonstrates the business value Technology Ops delivers, not just operational activity
• Define, track, and report on outcomes that matter: cost per employee, SaaS spend efficiency, IAM automation ROI, vendor performance, employee enablement, and security posture health
• Create operational dashboards and deliver regular, decision-ready reporting to the Director of Global IT
• Use data to surface trends, drive proactive improvements, and inform resourcing and investment decisions
• Establish a quarterly business review cadence with key vendors and service partners

Employee Technology Support & Self-Service

• Lead the help desk function with a relentless focus on employee experience and proactive enablement
• Mature and expand the self-service knowledge base and help portal, scaling support through enablement rather than headcount alone
• Produce and oversee user aid videos, how-to guides, and proactive technology communications that help employees get more from the tools REP Fitness provides
• Ensure the technology onboarding experience is best-in-class and fully integrated with the People Ops new hire journey
• Shift the team’s operating identity from ticket-takers to technology enablers

Identity & Access Management (IAM)

• Own and mature REP Fitness’s Microsoft Entra ID environment, a key near-term priority for the function
• Lead the design and implementation of automated user provisioning and deprovisioning workflows that remove IT from routine onboarding, offboarding, and role transition activities
• Leverage Entra ID Governance, Lifecycle Workflows, and SCIM integrations, either directly or in partnership with specialist resources, to enforce least-privilege access across our SaaS portfolio
• Manage access policies and identity governance across a growing, internationally distributed workforce

Security Operations

• Serve as the internal coordination and accountability point for REP Fitness’s security posture, working closely with our managed SOC partner, FWaaS provider, zero trust framework, and endpoint management stack
• Maintain a strong internal relationship with our security vendors, ensuring performance and alignment to REP Fitness’s needs
• Drive security awareness training, phishing simulation programs, and policy enforcement across the global employee base
• Act as the internal escalation and communication lead during security incidents, in close partnership with the SOC

SaaS Portfolio & Vendor Management

• Own the SaaS application portfolio end to end, including licensing, renewals, utilization, vendor relationships, and spend optimization
• Maintain and improve a structured SaaS intake, evaluation, and security review process for new tool requests
• Manage all technology vendor relationships with clear accountability frameworks, defined SLAs, and regular performance reviews
• Ensure all vendors and platforms meet REP Fitness’s security and compliance standards
• Support operational stability across our Shopify Plus environments and other business-critical platforms

Cloud & Infrastructure Oversight

• Maintain operational oversight of REP Fitness’s Microsoft Azure and Fabric environments in partnership with the Systems & Architecture team
• Ensure appropriate access governance and cost visibility for cloud resources
• Champion REP Fitness’s zero on-premise, SaaS-first philosophy as the company continues to scale
• Bring an operational lens to infrastructure decisions, including availability, security, cost, and supportability

Budget & Financial Management

• Own the Technology Ops budget with transparency and rigor
• Establish and maintain frameworks for understanding total cost of operations and cost per employee, giving the Director of Global IT clear and consistent visibility into technology investment
• Conduct regular license audits and utilization reviews to optimize SaaS and cloud spend
• Deliver financial forecasting and budget reporting aligned to REP Fitness’s growth trajectory

Policy, Documentation & Governance

• Develop and maintain a comprehensive, living library of IT policies, runbooks, and standard operating procedures
• Build a documentation-first culture within the team so everything repeatable is written down and, where possible, automated
• Govern and maintain IT data privacy efforts, complying with US, UK, and EU regulations.
• Establish governance processes for technology decisions, access reviews, and vendor onboarding

Technology Training & Employee Enablement

• Build and run a proactive technology enablement program that includes training content, video libraries, and a regular internal communications cadence to help employees work smarter
• Partner with People Ops to ensure technology orientation is a seamless and high-quality part of the new hire experience
• Measure and continuously improve technology adoption and employee satisfaction scores across the organization

Business Continuity & Incident Management

• Own incident response processes and communication protocols in close partnership with the SOC and Systems & Architecture team
• Maintain and regularly test business continuity and disaster recovery plans appropriate for a SaaS-native, cloud-first environment
• Ensure clear escalation paths and consistent stakeholder communication during technology incidents

International IT Operations

• Coordinate technology operations across our US, UK, and EU employee populations, with UK and EU delivery managed by local MSP partners
• Hold international MSP partners accountable to performance standards and service quality
• Ensure globally consistent technology standards as REP Fitness continues its international expansion

Supervisory Responsibilities:

Manager: Plans, staffs, evaluates, and directs the work of the Technology Operations function. This role directly supervises one Technology Ops team member today and is expected to build and structure the team over time — defining headcount, capability, and org design as the function matures. In addition to internal staff, the Technology Operations Manager governs and holds accountable a network of