Quality Assurance Analyst

品質保證分析師負責在產品生命週期的各個階段確保軟體應用程式的品質與可靠性。您的主要目標是識別並解決缺陷或問題，以交付符合既定標準並滿足使用者需求的高品質最終產品。您將在敏捷開發流程中參與相關會議，確保測試工作與當前開發優先事項保持一致，同時確保產品能支援 Ticketmaster 的整體策略，並達成營收與客戶滿意度目標。 

WHAT YOU WILL BE DOING 工作內容 

As a cross-functional quality expert, your responsibilities include: 

• Test Planning & Strategy: Developing comprehensive test plans that outline the testing approach, resources, and schedules in collaboration with developers and business analysts. 

• Test Case Design & Execution: Creating detailed test cases based on functional and technical specifications (User Stories and Acceptance Criteria) to evaluate software functionality through manual and automated testing. 

• User Acceptance Testing (UAT): Leading UAT to ensure features meet defined requirements and are compatible across various environments, including Apps, mobile devices, and multiple browser types. 

• Defect Management: Identifying, documenting, and prioritizing defects found during testing, and working closely with developers to ensure timely resolution. 

• Agile Collaboration: Facilitating and participating in ceremonies such as check-ins, retrospectives, solution workshops, and Discovery kick-offs to provide input on product quality. 

• Regression & Performance Testing: Performing regression testing to ensure new changes do not affect existing functions, and assessing system stability under different conditions. 

• Market Enablement: Providing local markets with product resources and supporting internal teams through Product Training on new features. 

• Global Liaison: Communicating testing progress and potential risks to international stakeholders across product, engineering, and design. 

• Other duties as required by the business and manager from time to time 

作為跨職能的品質專家，您的職責包括： 

• 測試規劃與策略（Test Planning & Strategy）：與開發人員及業務分析師合作，制定完整的測試計畫，涵蓋測試方法、資源配置與時程安排。 

• 測試案例設計與執行（Test Case Design & Execution）：根據功能與技術規格（使用者故事與驗收標準）設計詳細測試案例，透過手動與自動化測試評估軟體功能。 

• 使用者驗收測試（UAT）：主導 UAT，確保功能符合既定需求，並能在各種環境中正常運作，包括應用程式、行動裝置及多種瀏覽器。 

• 缺陷管理（Defect Management）：在測試過程中識別、記錄並排序缺陷優先級，並與開發團隊密切合作，確保問題能及時修復。 

• 敏捷協作（Agile Collaboration）：促進並參與各項敏捷流程會議，如進度檢視、回顧會議、解決方案工作坊及需求探索啟動會議，提供產品品質相關建議。 

• 回歸與效能測試（Regression & Performance Testing）：執行回歸測試以確保新變更不影響既有功能，並評估系統在不同條件下的穩定性。 

• 市場支援（Market Enablement）：為各地市場提供產品相關資源，並透過產品培訓支援內部團隊了解新功能。 

• 全球協調（Global Liaison）：與產品、工程及設計等國際利害關係人溝通測試進度與潛在風險。 

• 依業務需求及主管指示，不定期執行其他相關職務 

WHAT YOU NEED TO KNOW 須有技能 

TECHNICAL SKILLS 

• Tool Proficiency: Skilled in Atlassian products (Jira, Confluence), Asana, and Figma for tracking defects, documentation, and reviewing designs. 

• Testing Methodologies: Strong understanding of various testing methodologies and the software development life cycle (SDLC). 

• Analytical Documentation: Excellent written skills for designing test cases and producing reports on project productivity and quality metrics. 

• Technical Savvy: Ability to understand technical limitations when scoping projects and evaluating system architecture. 

• UX Foundations: A solid understanding of high-level UX principles to evaluate software from the end-user perspective. 

• Organizational Excellence: Strong time management skills with the ability to handle multiple tasks and set priorities in a fast-paced environment.   

技術技能: 

• 工具熟練度（Tool Proficiency）：熟悉 Atlassian 產品（Jira、Confluence）、Asana 與 Figma，用於缺陷追蹤、文件管理及設計審查。 

• 測試方法論（Testing Methodologies）：深入理解各類測試方法與軟體開發生命週期（SDLC）。 

• 分析與文件能力（Analytical Documentation）：具備優秀的書寫能力，能設計測試案例並產出專案效率與品質指標報告。 

• 技術敏銳度（Technical Savvy）：在專案範疇界定與系統架構評估時，能理解技術限制。 

• 使用者體驗基礎（UX Foundations）：具備紮實的使用者體驗基本概念，能從終端使用者角度評估軟體。 

• 組織能力（Organizational Excellence）：具備優秀的時間管理能力，能在快速變動的環境中同時處理多項任務並有效設定優先順序。 

YOU (BEHAVIOURAL SKILLS) 擁有的行爲技能 

• Methodical & Analytical: An investigative personality—intellectual, curious, and logical—with a methodical approach to identifying defects. 

• Effective Communicator: Ability to deliver complex technical information to non-technical stakeholders and communicate professionally with all levels of management. 

• Autonomous & Collaborative: Ability to work autonomously with little supervision while remaining a true team player with a "can-do" attitude. 

• Global Mindset: Resilient and flexible approach to hours to effectively collaborate with teams across different time zones, including the UK, USA, and Australia. 

• Judgment & Integrity: Well-developed problem-solving skills and good judgment when making decisions regarding product readiness.   

• 有條理且具分析能力（Methodical & Analytical）：具備探究精神——理性、好奇且邏輯清晰，並以系統化方式識別缺陷。 

• 有效溝通者（Effective Communicator）：能將複雜的技術資訊清楚傳達給非技術背景的利害關係人，並與各層級管理人員進行專業溝通。 

• 自主且具協作精神（Autonomous & Collaborative）：能在少量監督下獨立工作，同時保持良好的團隊合作精神與積極進取的態度。 

• 全球視野（Global Mindset）：具備韌性與彈性，能配合不同時區（包括英國、美國與澳洲）進行有效協作。 

• 判斷力與誠信（Judgment & Integrity）：具備成熟的問題解決能力，並在產品準備就緒相關決策中展現良好的判斷力。 

LIFE AT TICKETMASTER / 在TICKETMASTER 的生活 

Founded in 2014, tixCraft is Taiwan’s leading music ticketing platform working with some of the biggest promoters in Taiwan. More recently in 2019, the company joined Ticketmaster and continued the expansion in the APAC region. tixCraft is proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values: 

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.