Operations Analyst

Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, Correlation One sits at the intersection of employer talent needs and scalable workforce training.

We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one.

Your impact 

The Operation Analyst (OA) collaborates with our Program Managers and assists in the management of Correlation One’s live, online training programs that serve hundreds of students at a time. The OA works with the Business Operations and Curriculum teams, contracted instructors and teaching assistants to complete ad-hoc projects to uncover insights about our data and/or digital skills training programs.

The ideal candidate is an excellent project manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. The OA analyzes program data, provides support for live class ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. The Operations Analyst is responsible for assisting the Program Manager in running a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. 

A successful Operations Analyst is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. 

A day in the life 

• Assist with the preparing and launch of Correlation One training programs, including application management, instructional staff hiring, cross-functional team collaboration, and client communication. 
• Collaborate with the Product and Operations team to run our business operations, with a focus on our data science and data analytics training programs
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner
• Perform anecdotal & statistical analysis on our collected product data to uncover actionable insights across different distribution channels, geographies, and client segments
• Complete ad hoc projects related to our data science and data analytics training programs
• Collaborate with internal team to creativity assess and test new products, and build growth strategies
• Manage the live class operations on Saturdays. Most of the synchronous instruction for our training programs occurs on Saturdays in a “live online” format (e.g., synchronous but delivered fully online). The person in this role would get a day off each week (e.g., Friday or Monday) to offset any Saturday they work.

Your expertise 

• Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience. Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese
• Minimum of 0-2 years full-time professional experience, ideally in an operations or analytics role
• Minimum 4-year college degree or equivalent experience
• Experience managing cross-functional, high-impact projects with multiple stakeholders
• Exceptional written and verbal communication skills with large audiences and varying levels of English language proficiency 
• Strong work ethic and the ability to work well under pressure and with minimal supervision
• Proactive approach, high attention to detail, and a quick learner
• Strong customer service ethic, with experience supporting relationships with individuals and clients
• Familiarity wi