ServiceNow Portal Developer

Job overview:

As a ServiceNow Portal Developer, you will play a pivotal role in designing, developing, and implementing innovative solutions within the ServiceNow platform. Your primary focus will be on delivering a high-quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with the implementation of NowAssist and Virtual Agent components geared to support a Help Desk servicing internal and external agency customers. Leveraging your expertise in ServiceNow, you will create a seamless, user-friendly, portal experience supporting workflows and automated processes to enhance operational efficiency for our client. This role demands collaboration with cross-functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices. A strong background in ServiceNow development and implementation, coupled with proactive problem-solving skills, is essential. Adaptability to changing project requirements and delivering results in a fast-paced environment will make you a valuable team asset.

Here's what you need:

•  Deep understanding of ServiceNow's architecture and capabilities specifically regarding service portals, widgets, and pages 
• 5+ years of experience in implementing and supporting the ServiceNow platform
• Implementation and support experience in ServiceNow Public Sector Digital Services (PSDS) or Customer Service Management (CSM)
• Familiarity with implementation of NowAssist and Virtual Agent and how these capabilities typically are used with service portals
• Strong proficiency in HTML, CSS, JavaScript, and/or AngularJS
• Integration knowledge connecting service portals to external systems and data sources using REST APIs
• ServiceNow Certified System Administrator (CSA)

Bonus points if you have:

• ServiceNow Certified Application Developer or Implementation Specialist

Eligibility requirements:

• Active secret clearance required

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