About the role
About Level AI
Level AI is on a mission to turn every customer interaction into a strategic advantage. Our AI-native platform helps enterprises transform contact centers from cost centers into engines of customer intelligence, operational efficiency, and business growth. By combining advanced AI with deep domain understanding of customer experience, Level AI empowers teams to unlock actionable insights, automate workflows, and deliver more consistent, higher-quality support across the customer journey.
Headquartered in Mountain View, California, Level AI is a Series C company backed by leading investors including Battery Ventures and ENIAC. Our platform leverages Large Language Models and Custom Small Language Models (SLMs) to power AI Agents across the entire CX journey—customer-facing agents, agent-assist, and backend automation—along with deep conversation analytics for QA, coaching, and insights.
With a fast-growing team in India, we are building a strong engineering presence in Noida to drive innovation across our platform.
About the role
As a Lead Engineer – AI Agents, you will play a critical role in building the scalable backend systems that power Level AI’s next-generation AI Agents. These systems operate in real-time, high-volume enterprise environments and are central to delivering intelligent, production-grade AI experiences.
This role is based in Noida (Delhi NCR) with a hybrid work model (2–3 days/week in office).
You will work at the intersection of distributed systems, cloud infrastructure, and AI-powered applications—bringing agentic AI capabilities into production at scale.
Aplyr's read
Level AI is at the forefront of AI-driven customer experience, attracting tech-savvy professionals eager to innovate in intelligent automation.
What's promising
- •Level AI offers cutting-edge solutions in AI-driven customer experience enhancement.
- •The company is rapidly expanding, with diverse roles across engineering, product, and marketing.
- •Remote work opportunities are plentiful, appealing to a global talent pool.
What to watch
- •The competitive AI market poses challenges for sustained differentiation.
- •Limited public information about the company's financial stability and long-term growth prospects.
- •High demand for AI talent may lead to internal resource constraints.
Why Level AI
- •Focus on intelligent automation for customer experience sets it apart in the AI sector.
- •Level AI emphasizes roles in AI agents, a niche area in tech innovation.
- •The company actively recruits in both the US and India, highlighting its global reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Level AI
Level AI provides AI-driven solutions to enhance customer experience and streamline operations through intelligent automation.
