Senior Product Designer, Member Growth
Confirmed live in the last 24 hours
Spring Health
Compensation
$150,000 - $202,400/year
Job Description
Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide.
Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.
What you’ll be doing:
- Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives.
- Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
- Design solutions that test hypotheses and gain signals for further improvements.
- Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
- Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel.
- Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
- Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.
What success looks like in this role:
- Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
- Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
- Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning.
What we expect from you:
- At least 5 years of experience as a product des
