Customer Success Manager - Onboarding

 

Integration meets Innovation

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We are seeking a Customer Success Manager - Onboarding to partner with customers during the first phase of their Celigo journey (typically ~9 months). In this role, you will guide customers from kickoff through initial value realization, helping them build a strong foundation for long-term success.

Rather than directly implementing solutions, you will act as a strategic advisor and program lead, enabling customers to design, build, and adopt integrations using Celigo. You will bring structure, clarity, and momentum to onboarding engagements—especially those involving API lifecycle management, AI-driven workflows, data ingestion, and EDI use cases.

A critical part of this role is ensuring customers not only make progress, but realize measurable business value—and that this value is clearly communicated to stakeholders throughout the onboarding journey.

What would you do if hired?

• Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding
• Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines
• Partner with customers as they design and build integrations, providing guidance on best practices and approach
• Act as a trusted advisor by translating technical concepts (APIs, data flows, automation) into clear next steps and business outcomes
• Guide customers on solutions involving API lifecycle management, data ingestion, AI-enabled automation, and EDI workflows
• Drive time-to-value by ensuring customers achieve meaningful outcomes early and consistently throughout onboarding
• Track progress against success plans and proactively identify risks or delays
• Communicate progress, outcomes, and value realization to both technical and executive stakeholders
• Drive accountability across customer and internal stakeholders to maintain momentum
• Collaborate with internal teams (Sales, Services, Support, Product) to remove blockers and ensure a seamless experience
• Prepare customers for long-term success by establishing strong technical and operational foundations

Who are we looking for?

Skills & Abilities

• Proven ability to manage customer-facing programs with multiple stakeholders and competing priorities
• Strong communication skills, including the ability to articulate technical progress in terms of business value and outcomes
• Experience engaging with both technical teams and executive stakeholders
• Ability to simplify complex technical concepts and create clarity for customers
• Strong ownership mindset with the ability to drive progress without direct control of execution
• Proactive problem-solver who can identify risks and adapt in fast-moving environments
• Comfortable working in technical environments involving APIs, integrations, AI solutions, data ingestion, and automation workflows
• Strong collaboration skills and ability to build trusted relationships

Education & Experience 

• Experien