Data Center Chief Engineer, AWS Infrastructure Operations

Amazon is looking for an detail-oriented individual to join our Data Center Engineering Operations Team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource reporting to a site’s Data Center Facility Manager and interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all facility operations within a given data center and to support Amazon within its owned and operated data centers. Data center equipment that supports mission-critical servers and strive to maintain 100% uptime.
Also expected from the CE is the ability to manage small-to-medium impacting projects from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.

The CE directs, trains and supports EOT’s in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

Key job responsibilities
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.
- Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed.
- Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance.
- Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
- Data Center capacity planning and reporting.
- Provide training and guidance to Engineering Operations Technicians.
- Ensure all safety procedures are adhered to by vendor and Amazon staff.
- Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance.
- Communicate complex technical information to a non-technical audience.

A day in the life
Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
Provide operational readings and key performance indicators to make sure uptime is maintained

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.