Director, Product Design & Innovation

Once upon a time in Seattle, two people set out to make incredible work (and make payroll). Now? We've grown, but we still believe in big dreams, close partnerships, and the tech that makes it all possible. Global? Absolutely. Diverse perspectives from 22 studios across 4 continents, but with strong local roots. Our diverse team sparks bold ideas and keeps us ready for whatever’s next. What connects us? A focus on people, creative tech-driven collaboration, and real partnership where every voice counts. We believe co-creation with our clients is where the magic happens. As part of Infosys, a leading global technology innovator, we combine creative vision with technical strength—giving clients the confidence to scale securely and responsibly. Our work draws on Infosys’ expertise in AI, data, and enterprise transformation, and its global leadership in Responsible AI, from governance frameworks to ethical model design. We build on this foundation with creativity, empathy, and design-led thinking—delivering ideas powered by technology, grounded in trust, and shaped for a future where human imagination and intelligent systems work seamlessly together. And with Infosys behind us, if we can dream it, we can build it. 

Role Overview 

The Director, Product Design & Innovation is a leadership role responsible for driving WongDoody’s digital product experience and design practice, with a focus on promoting WD’s positioning as a Creative Technology Agency. Reporting to the SVP Product Experience, Americas, this role will support the development and execution of product design initiatives as well as grow new and organic client opportunities in this space. The Director will blend strategic thinking with hands-on leadership in product design projects, leveraging emerging technologies and methodologies, to create cutting-edge user experiences. This role will be craft-focused, serving as a champion of innovation culture, and ensuring WongDoody stays on the bleeding edge of technology and forward-thinking strategies that lead to new client engagements.  

Key Responsibilities 

1. Strategic Leadership & Growth:  

• The Director will oversee the East Region Product Experience teams, as well as oversee their own direct reporting line, collaborating closely with the West Region XD leadership to provide overall craft leadership for Product Experience North America (PXNA) 

• Comfort working and leading within a globally distributed delivery model to deliver world-class digital product experiences while maintaining consistently high standards of design quality. 

• Work closely with SVP Experience Design to support, define, and drive the Product Experience strategy for the Americas, aligning it with WongDoody’s commitment to preserving the commercial value of Design.  

• Partner with SVP, Experience Design and Global leadership on improved talent assessment and team performance management criteria 

 

 

1. Business Growth: 

• Support the SVP Experience Design in partnership with our Growth teams to build client relationships, expand the pipeline of work from Infosys and organic channels, and ensure revenue growth in digital product experience design. 

• Provide primary support for estimation, sizing, casting, and process development conversations during pre-sales and other BD support efforts. This includes vision- and strategic direction-setting for pursuits as well as delivery.  

• Act as an ambassador for WongDoody’s Product Experience design expertise in client engagements.  

• Continue to build and maintain strong relationships with Infosys stakeholders and external clients alike, demonstrating deep understanding of their needs and how cutting-edge product experiences can meet those needs.  

• Collaborate in business development and pre-sales efforts by showcasing our design and tech capabilities.  

• Help win new projects by formulating innovative proposals and proving the value of our solutions in solving clients’ challenges. 

 

 

1. Innovation & Emerging Technologies:  

• The Director will serve as one of North America’s AI Ambassadors, partnering closely with other AI Ambassadors around the world and supporting global AI Design leadership. 

• Drive innovation in Experience Design and Product Experience by exploring and integrating emerging technologies into our clients’ product-driven experience solutions.  

• Educate and inspire internal teams and clients on the possibilities of new technologies, facilitating discovery workshops and rapid innovation streams to prototype new products and features. Advocate for forward-thinking, future-proof solutions that keep the agency and our clients ahead of industry trends. 

 

1. Product Development & Delivery: