About the role

Aplyr's Quick Take

This role is about managing customer relationships and ensuring they successfully adopt and utilize JFrog's software products. You'll act as a trusted advisor, focusing on customer satisfaction and driving product expansion. It's primarily an individual contributor position with a strong emphasis on technical knowledge and customer engagement.

Good fit

Ideal candidates have experience in customer success or technical account management, particularly in software or DevOps environments. You should be proactive, customer-focused, and comfortable with technical discussions.

Worth noting

The role involves significant collaboration with sales and engineering teams, which may appeal to those who enjoy cross-functional work. However, the spec is vague on day-to-day responsibilities and specific performance metrics.

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects:

Accelerate adoption of JFrog products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.

As a Technical Success Manager at JFrog you will…

Be the customer’s trusted advisor
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert

By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform

Be the first point of escalation
Develop a full understanding of the JFrog Platform, including:

The value proposition and sales messaging
Out-of-the-box reporting where needed

Success journey planning and execution
Continuous communication and working relationship

To be a Technical Success Manager at JFrog you need...

Bachelor’s/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry,y preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person
Fluent English – Mandatory (read/write/speak)

Skills & Tags

go rust ai devops product sales

Aplyr's read

JFrog is a leading software company that empowers DevOps teams with tools for automating software releases. Ideal for those passionate about streamlining development processes.
Synthesized from recent postings & public sources

What's promising

•JFrog's platform significantly enhances DevOps efficiency by automating software release processes.
•The company is at the forefront of AI integration in software security.
•JFrog offers diverse roles, from AI security to product management, reflecting growth and innovation.

What to watch

•Competition in the DevOps tools market is intense, with many strong players.
•Rapid technological changes require constant adaptation, posing challenges for employees.
•The company's global presence demands flexibility in work hours and travel.

Why JFrog

•JFrog's focus on software binaries and artifacts management sets it apart in the DevOps space.
•Their AI-native security solutions are pioneering in the industry.
•The company's comprehensive platform supports both development and operations teams effectively.

Aplyr’s read is generated by AI from public sources. Was it useful?

About JFrog

JFrog

jfrog.com

View company

JFrog is a software company that provides a platform for managing and distributing software binaries and artifacts. Their solutions enable DevOps teams to automate and streamline the software release process, enhancing productivity and collaboration across development and operations.