Director of Guest Experience

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role:

Director of Guest Experience: Define and elevate the guest journey. As a Director of Guest Experience, you will lead the vision, strategy, and execution of how guests experience the hotel—from arrival to departure and beyond. You will shape service culture, champion innovation, and build meaningful relationships with our most valued guests.

This is a pivotal leadership role for individuals who combine operational excellence with strategic thinking—and are ready to influence both people and performance at the highest level.

What You Will Do:

• Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints

• Build deep relationships with VIP and Special Attention guests, curating highly personalized and memorable stays

• Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture

• Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution

• Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service

• Champion guest recognition programs and introduce innovative, experience-led offerings

• Manage complex guest situations with discretion, confidence, and strong service recovery leadership

• Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What You Bring:

• Degree or Diploma in Hospitality, Business, or related field

• At-least one year of experience in same position

• Proven leadership experience in luxury hospitality or front office

• Strong commercial awareness with the ability to link guest experience to performance outcomes

• Exceptional interpersonal and influencing skills across all levels

• Strategic mindset with the ability to translate insights into action

• High level of emotional intelligence, professionalism, and attention to detail

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
•    Complimentary stays at Four Seasons properties (based on availability), with discounted meals

Schedule & Hours:

•     Full Time