Grader Program Administrator

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for a Grader Program Administrator who will support Grader University, PSA’s educational and training program for vetting and training new grading candidates as well as existing graders. This role will also support grader learning more broadly, including AG training and related administrative support. This position is crucial in helping ensure training operations run smoothly, documentation is current and standardized, and learning materials and processes continue to evolve in support of PSA’s grading standards.

You’ll report to the PSA Authentication & Grader Learning Manager and work from our Santa Ana office. Some occasional travel domestically and internationally may be required.  

Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Coordinate scheduling, calendars, room bookings, and logistics for Grader University sessions, onboarding, workshops, candidate trials, and related learning activities

• Support the administration of Grader University, helping ensure sessions are organized, documented, and executed smoothly

• Support grader learning initiatives more broadly across PSA, including administrative and coordination support for AG training programs

• Help coordinate onboarding for new grading team members by preparing materials, organizing training schedules, and supporting the trainee experience

• Maintain detailed records of training participation, onboarding progress, session attendance, materials, and other learning documentation

• Create, draft, write, update, and maintain SOPs, training guides, reference documents, onboarding materials, and other program documentation

• Partner with the PSA Grader Learning & Development Manager, instructors, and grading leadership to ensure materials are accurate, current, and aligned with business needs

• Support candidate vetting processes and assist the Talent Acquisition team with trial session coordination, including scheduling and administering baseline tests as needed

• Gather feedback from trainees, instructors, and leadership to identify opportunities to improve training, learning materials, documentation, and program consistency

• Contribute input on how the team teaches, how materials are structured, and how standards are reinforced and communicated throughout training

• Collaborate with Talent Acquisition, Grading leadership, and Operations to support training, candidate evaluation, and broader learning initiatives

Who You Are:

• 1-3 years of educational, learning or training administration experience

• Strong organizational skills and exceptional attention to detail

• Excellent written communication skills and are capable of creating clear, polished, and user-friendly documentation

• Comfortable drafting, writing, and updating SOPs, guides, and training materials for review and approval

• Proactive, dependable, and able to manage multiple priorities in a fast-paced environment

• You have an interest in training, education, learning programs, and continuous improvement

• Collaborative and work effectively with trainers, managers, and cross-functional partners

• Comfortable contributing ideas on training methods, materials, standards, and process improvements

• Can handle sensitive or confidential information with professionalism and discretion

• Familiarity with trading cards, grading, authentication, or the collectibles hobby is preferred

Hourly Range: The hourly range for this position is $24-$30. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

•  Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.