Customer Service Representative

Customer Service Specialist

Location: Prague, Czech Republic (Hybrid work arrangement)
Full-time

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Customer Service Specialist, you’ll be the voice of Goodyear for our customers and partners. You’ll ensure smooth order processing, accurate data management, and a high standard of service that strengthens relationships and drives customer satisfaction.

What You’ll Do

• Communicate with customers and partners via phone and email to resolve inquiries and issues
• Process and track orders with accuracy and attention to detail
• Manage and analyze customer data to ensure accuracy and efficiency
• Oversee the complaint and return process to ensure timely resolution
• Collaborate with internal teams (Sales, IT, Logistics) to improve processes and systems
• Test and support enhancements to our SAP and online platforms

What You’ll Bring

Basic Qualifications

• Minimum 1 year of experience in a customer service or administrative role
• High school diploma or higher education
• Native-level Czech (C2) and good command of English for internal communication
• Proficiency in MS Office, especially Excel and Outlook

Preferred Qualifications

• Experience working with SAP or similar ERP systems
• Strong problem-solving and multitasking skills
• Team-oriented mindset with a proactive, positive approach

What We Offer

• A stable position in an international company with daily use of English
• Hybrid work flexibility and a supportive, close-knit team culture
• Permanent employment contract with performance-based bonuses
• 5 weeks of vacation, 5 health days, Cafeteria benefits system
• Discounts on tires and gym memberships
• Meal allowance

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.