About the role

Aplyr's Quick Take

This role is about managing relationships with around 10 major clients to help them effectively use WalkMe's digital adoption platform. You'll act as a trusted advisor, providing insights and recommendations to ensure clients achieve their digital goals. It's primarily an individual contributor role with a focus on customer engagement and technical understanding.

Good fit

Ideal candidates have a background in customer success or account management, are commercially savvy, and possess a technical curiosity about digital tools. Fluency in both German and English is essential, and experience with enterprise clients is a plus.

Worth noting

The position is tied to a partnership with SAP, which could offer unique opportunities for professional growth. However, the role's success heavily relies on your ability to navigate complex client needs and expectations.

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

This role is with SAP, supporting WalkMe.

*Candidates must be fluent in both German and English*

We’re looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level.

As a Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

Skills & Tags

go rust ai ios product

Aplyr's read

WalkMe is a digital adoption platform that enhances software user experiences, attracting tech-savvy professionals focused on user engagement and productivity improvements.
Synthesized from recent postings & public sources

What's promising

•WalkMe's platform addresses a growing need for seamless digital adoption.
•The company offers roles in cutting-edge fields like AI and digital transformation.
•WalkMe's focus on user experience can lead to improved productivity for clients.

What to watch

•WalkMe operates in a competitive market with numerous digital adoption solutions.
•The company's success is heavily reliant on continuous innovation in a fast-paced tech environment.
•Limited public information about WalkMe's financial health and long-term stability.

Why WalkMe

•WalkMe's interactive guidance tools differentiate it from traditional software solutions.
•The platform's ability to provide actionable insights sets it apart in digital adoption.
•WalkMe's emphasis on simplifying complex software interfaces is a distinctive focus.

Aplyr’s read is generated by AI from public sources. Was it useful?

About WalkMe

WalkMe

walkme.com

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WalkMe is a digital adoption platform that helps organizations simplify the user experience of their software applications. By providing interactive guidance and insights, WalkMe enables companies to drive user engagement and improve productivity.