About the role

Work Flexibility: Hybrid

Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
Standardize workflows and enforce adherence to operating procedures across the team
Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges

What You Will Need

Required:

Minimum 10 years of experience in customer service, operations, or order management
Minimum 2 years of experience leading or supervising a team
Experience managing end-to-end order management processes
Working proficiency in English (spoken and written)
Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)

Preferred:

Experience in the medical device or healthcare industry
Active participation in ERP implementation or enhancement
Demonstrated contributions in Process enhancement, automation initiatives

Travel Percentage: None

Aplyr's read

Stryker excels in medical technology, attracting professionals passionate about innovation in orthopedics, surgical, and neurotechnology solutions.
Synthesized from recent postings & public sources

What's promising

•Stryker's innovative products lead advancements in orthopedics and neurotechnology.
•Global presence offers diverse career opportunities across multiple regions.
•Strong focus on research and development fosters continuous innovation.

What to watch

•High competition in the medical technology sector may impact market share.
•Regulatory challenges can affect product launch timelines.
•Complex organizational structure may slow decision-making processes.

Why Stryker

•Stryker's commitment to innovation in medical technology sets it apart.
•Diverse product range across orthopedics, surgical, and neurotechnology.
•Strong emphasis on employee development through varied roles and internships.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Stryker

Stryker

stryker.com

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Stryker is a global leader in medical technology, offering innovative products and services in orthopedics, medical and surgical, and neurotechnology and spine.