About the role
The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role oversees the strategy, execution, and performance of support functions that directly impact delivery operations, customer experience, driver satisfaction, and operational efficiency.
The Director will lead cross-functional support teams responsible for resolving delivery escalations, customer concerns, driver issues, and operational disruptions while ensuring consistent service standards across all markets. This position partners closely with Operations, Logistics, Fulfillment, Workforce Management, HR, Product, and FL Headquarters leadership to drive scalable support processes, workforce performance, compensation administration, reporting alignment, and operational excellence.
The ideal candidate is a strong operational leader with experience managing large-scale support organizations within logistics, delivery, marketplace, e-commerce, or high-growth operational environments.
Skills & Tags
Aplyr's read
Gopuff is reshaping convenience shopping with rapid delivery services, attracting employees interested in logistics, retail, and tech-driven solutions.
What's promising
- •Gopuff's rapid delivery model sets it apart in the competitive e-commerce landscape.
- •The company offers diverse roles, from tech to retail, supporting varied career paths.
- •Gopuff's focus on convenience aligns with growing consumer demand for quick service.
What to watch
- •Operational challenges exist due to the need for fast delivery times.
- •High turnover in retail roles may indicate job dissatisfaction.
- •Gopuff faces intense competition from established delivery giants like Amazon.
Why Gopuff
- •Gopuff owns and operates its micro-fulfillment centers, unlike many competitors.
- •The company offers a wide range of products, including niche items like smoke shop products.
- •Gopuff's integration of tech in logistics optimizes delivery efficiency.
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About Gopuff
Gopuff is an on-demand delivery service that provides a wide range of products, including snacks, groceries, and household essentials, directly to consumers' doors in minutes. The company aims to revolutionize convenience shopping by offering a fast and reliable delivery experience, impacting how people access everyday items.
