About the role

Aplyr's Quick Take

This role is about engaging with customers to help them effectively use Wrike's work management platform. You'll spend most of your time on calls, providing tailored advice and support to improve customer productivity and satisfaction. It's primarily an individual contributor role focused on customer success.

Good fit

This position is ideal for someone with at least a year of experience in a customer-facing role, such as customer success or account management. A tech-savvy individual who enjoys problem-solving and has strong communication skills will thrive here.

Worth noting

The role requires working evening shifts, which may not suit everyone. The company emphasizes a dynamic work environment and is still in the early stages of development, which could mean a fast-paced and evolving workplace.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.

Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.

You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

Your Impact:

Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
Maximize customer lifetime by helping them unlock the most product value
Drive the adoption across the customers’ teams
Drive Net Retention via upsell and cross sell

Your Qualifications:

1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
Fluent English
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
Keen business sense to discover and understand customer business objectives and pain points
Passionate about teaching/instilling knowledge in others
Willing to dive into technical details of a product to understand it thoroughly
Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
Prepare to work evening shift (16:30 - 01:00)
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
Excellent organization, note-taking, and time management skills

Standout Qualities:

Energetic, critical thinker, generally curious, problem solver
Passionate about learning and improving every day, motivated to excel
Open to feedback, coachable
Strong team player
Self Starter with strong ownership skills, willing to go above and beyond the job description
Creative and innovative

Why Join Wrike?

25 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Medical Insurance (Employees + Dependents)
Hybrid Working Model
School Allowance (Up to €600/month for school aged kids)
Simcard w/ Unlimited Internet Access for active employees
Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays

Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist

#LI-AS1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Skills & Tags

go ai product sales

Aplyr's read

Wrike empowers teams with a robust platform for collaborative work management, attracting professionals focused on enhancing productivity and efficiency in dynamic environments.
Synthesized from recent postings & public sources

What's promising

•Wrike offers a comprehensive suite of tools for project planning and tracking.
•The platform is designed to improve team collaboration and productivity.
•Wrike's focus on analytics and reporting supports data-driven decision-making.

What to watch

•Limited public information about company culture and work-life balance.
•Recent roles suggest a strong focus on German-speaking markets, which may limit opportunities for non-German speakers.
•High demand for senior roles indicates potential challenges in career advancement for junior employees.

Why Wrike

•Wrike specializes in collaborative work management software, differentiating it from general project management tools.
•The platform's emphasis on analytics and reporting is tailored for data-driven teams.
•Wrike's tools are designed to streamline workflows, setting it apart in the productivity software space.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Wrike

Wrike

wrike.com

View company

Wrike is a collaborative work management platform that helps teams streamline their workflows and improve productivity. By offering tools for project planning, tracking, and reporting, Wrike enables organizations to enhance collaboration and achieve their goals more efficiently.