Senior Director/VP Professional Services

Key Responsibilities

Executive and Operational Leadership

• Lead and oversee all Professional Services operations for Forensic Advantage, ensuring scalable, profitable, and high‑quality delivery.
• Provide direct leadership and mentorship to the Professional Services team, while setting strategic direction and accountability for the broader delivery organization.
• Serve as an active member of the Forensic Advantage Executive Leadership Team, contributing to strategic planning, investment decisions, and long‑term growth initiatives.

Financial Management and Forecasting

• Own Professional Services financial performance, including backlog, revenue, utilization, and EBITDA contribution.
• Lead End‑of‑Month (EOM), forecasting, and capacity planning processes for Professional Services, ensuring accuracy, predictability, and alignment with Harris financial expectations.
• Establish and manage Professional Services ratios and performance metrics consistent with Harris standards.

Client Implementation and Delivery Excellence

• Provide executive oversight for client implementations, ensuring projects are delivered on time, within scope, and at or above target profitability.
• Act as a senior advisor for complex or high‑risk projects, guiding delivery strategy, escalation resolution, and resource alignment.
• Ensure delivery models meet contractual commitments while maintaining strong customer satisfaction.

AI Enablement and Delivery Transformation

• Serve as an AI champion for Professional Services, promoting responsible adoption of AI and automation to increase delivery efficiency and scalability.
• Lead the transformation of service delivery models using AI as a workforce multiplier, without compromising quality, compliance, or accountability.
• Design and implement standardized onboarding, implementation, and delivery frameworks that scale with business growth.
• Drive services innovation that accelerates time‑to‑value and increases attach rates.

Cross‑Functional Collaboration

• Partner closely with R&D to enable “white‑glove” delivery models, ensuring alignment between product readiness, Professional Services capacity, and revenue targets.
• Ensure R&D commitments to Professional Services are clearly defined and met to support delivery success.
• Collaborate with Corporate and FAS leadership to align Professional Services strategy with overall Harris objectives.

Qualifications and Experience

• Current Harris employee with demonstrated understanding of Harris Core Values, operating principles, and financial discipline.
• Successful completion of Foresee Leadership (required).
• 5+ years of experience leading projects, releases, or programs, with transferable leadership skills applicable to managing project management and delivery teams.
• Exposure to forecasting, utilization, and EBITDA metrics, with aptitude and motivation to grow into full financial ownership.
• Strong executive presence with the ability to influence senior stakeholders and lead cross‑functional teams.
• Demonstrated ability to scale delivery organizations in fast‑growing environments.
• Experience championing operational innovation, including AI‑enabled service delivery models.