Senior Technical Product Owner ServiceNow (Full-Time/Day) Fort Washington, PA

Job Details

Leads multiple product teams and aligns backlog priorities with organizational strategy. Defines and communicates product vision, creates roadmaps, and ensures consistent delivery of high-value features. Mentors junior product owners, drives process improvements, and fosters collaboration across teams. Partners with business leaders to anticipate needs, manage dependencies, and ensure scalability of solutions. Oversees complex initiatives and ensures adherence to Agile best practices.

Job Description

Hybrid Position: 2 days onsite at Fort Washington, PA location

Summary
As it relates to ServiceNow (specifically SPM and HRSD modules), leads multiple product teams and aligns backlog priorities with organizational strategy. Defines and communicates product vision, creates roadmaps, and ensures consistent delivery of high-value features. Mentors junior product owners, drives process improvements, and fosters collaboration across teams. Partners with business leaders to anticipate needs, manage dependencies, and ensure scalability of solutions. Oversees complex initiatives and ensures adherence to Agile best practices.

Job Duties

• Manage and prioritize product backlog items to maximize business value.
• Write clear user stories and refine requirements with stakeholders and development teams.
• Oversee UAT execution across multiple teams; ensure alignment with business objectives and regulatory/compliance needs.
• Validate that delivered features meet stakeholder expectations; negotiate trade-offs and manage change requests.
• Continuously improve acceptance criteria quality and testing processes (e.g., automation readiness, data management).
• Mentor junior POs on test planning, risk-based testing, and definition of done.
• Facilitate Agile ceremonies (stand-ups, sprint planning, demos, retrospectives).
• Collaborate with cross-functional partners (UX, Architecture, QA, Release) to ensure delivery readiness.
• Monitor product performance, collect feedback, and inform roadmap decisions.

Minimum Qualifications

• Bachelor’s Degree
• 5 years in product ownership or related roles.
• Strong understanding of Agile methodologies (Scrum/SAFe) and product lifecycle.
• Excellent communication and stakeholder management.
• Ability to define acceptance criteria and ensure test coverage.
• Familiarity with test planning, UAT coordination, and defect management.

Preferred Qualifications

• Master’s Degree in Business Administration, Information Systems, or related field
• 7 years in product ownership of ServiceNow modules, specifically SPM and HRSD, experience leading multiple teams and managing complex UAT cycles.
• Familiarity with Agile tools and frameworks (Azure DevOps, Jira, Rally, ServiceNow; SAFe, LeSS) and strong understanding of the software development lifecycle (SDLC).
• Knowledge of emerging technologies (including AI), API integrations, and data flow concepts.
• Strong understanding of enterprise architecture, system dependencies, and experience with automated testing strategies and CI/CD pipelines.
• Ability to mentor and coach junior product owners on testing and quality assurance, with strong communication and collaboration skills.
• Knowledge of healthcare or enterprise systems is a plus.
• CSM - Certified ScrumMaster - Scrum Alliance

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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