About the role

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

About The Position

One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

Diagnose and troubleshoot technical issues
Maintain computer systems
Provide remote and onsite support
Maintain documentation of processes, issues, and solutions

Requirements

2+ years of experience in IT engineering and/or customer facing
Knowledge of Windows and Linux operating systems
Familiarity with networking concepts and tools
Excellent problem-solving and communication skills

Expected Outcomes

Resolve technical issues in both a remote and on-site environment
Interact with members of client headquarters, including high level executives
Provide the best possible solution to clients
Maintaining clear communication with clients
Keeping assigned tickets organized and updated
Periodic assignment of afterhours on-call support

Compensation & Benefits

Up to $70K / Year, based on experience
Health, Dental, Vision & other additional benefits
401K (With 3% Match) eligible after 90 Days
Generous PTO

Skills & Tags

go ai data

Aplyr's read

Lyra Technology Group is a dynamic IT solutions provider, attracting professionals passionate about driving digital transformation and enhancing business operations.
Synthesized from recent postings & public sources

What's promising

•Focuses on innovative technology solutions tailored to client needs.
•Opportunities for career advancement in various IT and management roles.
•Strong emphasis on digital transformation for business efficiency.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environment due to focus on digital transformation.
•Rapid growth may lead to organizational challenges and resource strain.

Why Lyra Technology Group

•Specializes in bespoke IT solutions for diverse industries.
•Recent hires indicate a strategic focus on client success and operational excellence.
•Combines technology innovation with business operation enhancements.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Lyra Technology Group

Lyra Technology Group

lyratechnologygroup.com

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Lyra Technology Group specializes in providing innovative technology solutions and services to enhance business operations and drive digital transformation.