About the role

Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. The Manager, Customer Operations Country plays a key role in delivering an exceptional customer experience by leading local Customer Operations teams and supporting Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.

Please note that for this role Saudi Nationality and English CV is required

Typical Day in This Role

You will lead and coach Customer Operations teams across Surgical and Vision Care, oversee end‑to‑end processes (pre‑order, order/delivery, returns), collaborate closely with regional and local stakeholders, monitor service performance and KPIs, and drive continuous improvement, automation, and compliance initiatives to ensure high service levels and operational efficiency. You will work and identify distributors, manage customer satisfaction and follow.

What You’ll Bring to Alcon

University degree or equivalent business experience
3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain
Strong people management skills within a matrix organization
Experience driving change, process improvement, and cross‑functional projects
Fluency in English and local language(s)
Strong SAP (OTI modules) and financial cost analysis skills

How You Can Thrive at Alcon

At Alcon, you thrive by putting customers first, challenging the status quo, and leading with purpose. You’ll succeed by building strong relationships, fostering an engaging team culture, driving innovation and automation, and delivering results while maintaining the highest standards of quality, compliance, and collaboration across functions.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Aplyr's read

Alcon leads the eye care industry, focusing on innovative surgical and vision care products, attracting professionals passionate about advancing ocular health.
Synthesized from recent postings & public sources

What's promising

•Alcon is a global leader in eye care, providing stability and industry influence.
•The company invests in cutting-edge technology for surgical and vision care products.
•Alcon offers diverse roles, from technical operations to sales, indicating a broad scope of opportunities.

What to watch

•The medical device industry is highly regulated, potentially impacting product development timelines.
•Alcon faces strong competition from other major healthcare companies.
•Limited public information about employee satisfaction and internal culture.

Why Alcon

•Alcon specializes exclusively in eye care, setting it apart from broader healthcare companies.
•The company has a strong focus on both surgical and vision care products.
•Alcon's global presence provides international career opportunities for employees.

Aplyr’s read is generated by AI from public sources. Was it useful?