About the role

Aplyr's Quick Take

This role is about coordinating patient appointments and ensuring a smooth experience for them at a healthcare facility. You'll be handling customer service inquiries, scheduling, and using an electronic medical record system, primarily in an office setting. It's an individual contributor role focused on patient interaction and support.

Good fit

Ideal candidates have a background in customer service, preferably in healthcare, and possess strong organizational skills. Those who thrive in fast-paced environments and can handle multiple tasks with attention to detail will do well here.

Worth noting

The position requires prolonged sitting and high cognitive demands, which may not suit everyone. There's no specific educational requirement, but an associate's degree and healthcare experience are preferred, which could be a barrier for some applicants.

JOB TITLE: Appointment Coordinator, Communication Center

DEPARTMENT: Communication Center

LOCATION: Rochester Regional Health Riedman Campus, 100 Kings Highway

HOURS PER WEEK: 40

SCHEDULE: Monday through Friday, 8:00AM - 4:30PM

SUMMARY

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

RESPONSIBILITIES

Provide courteous, attentive and prompt service to all those you work with and support
Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
Ensure your work is compliant with all policies and procedures

REQUIRED QUALIFICATIONS

None

PREFERRED QUALIFICATIONS

Associate's degree Preferred.
Two (2) years customer service experience preferred, ideally in a health care setting.
Strong customer service skills and knowledge of medical terminology preferred.
Knowledge of terminology used by insurance/managed care health plans preferred.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Aplyr's read

Rochester Regional Health is a multifaceted healthcare system serving the Rochester area, employing diverse medical professionals committed to comprehensive patient care.
Synthesized from recent postings & public sources

What's promising

•Rochester Regional Health offers a wide range of medical services, enhancing career opportunities across various specialties.
•The organization is expanding, providing potential for career growth and advancement.
•Strong community presence in Rochester fosters a supportive work environment.

What to watch

•Healthcare roles can involve high stress and demanding schedules.
•Limited public information about employee satisfaction and work-life balance.
•Potential for resource constraints in a large healthcare system.

Why Rochester Regional Health

•Rochester Regional Health integrates hospitals, outpatient facilities, and primary care for comprehensive service delivery.
•The system's local focus allows for tailored healthcare solutions in the Rochester area.
•Diverse recent hires reflect a commitment to specialized and varied healthcare services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Rochester Regional Health

Rochester Regional Health

rochesterregional.org

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Rochester Regional Health is a comprehensive healthcare system that provides a wide range of medical services, including hospitals, outpatient facilities, and primary care services in the Rochester, New York area.