Crisis Clinician Lead (Licensed), Louisiana Crisis 988

Anticipated End Date:

2026-04-20

Position Title:

Crisis Clinician Lead (Licensed), Louisiana Crisis 988

Job Description:

Crisis Clinician Lead, Louisiana Crisis 988

Location: 10000 Perkins Rowe Ste G510, Baton Rouge, LA

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule:

• Tuesday – Saturday: 2:00PM – 10:30PM CST

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center. This shift includes rotating holidays.

Training Schedule:

• Monday-Friday: 8:00am-4:30pm PST, fully virtual for the first 3 weeks of employment. 

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Crisis Clinician Lead position includes two primary roles: Direct Call Handling and a Supportive Role. 

 Direct Call Handling: 

• When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers similarly to non-clinical call takers. 

• Crisis Clinician Lead  will adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions. 

• Provide active listening, engaging with callers and developing rapport.  

Supportive Role: 

• In the absence of managers, Crisis Clinician Lead are responsible for their shift. They support non-clinical call takers by staffing cases with them by providing guidance and clinical recommendations to handle cases effectively. 

• They monitor call volumes, track staff availability and call statuses. 

• Crisis Clinician Lead may also perform additional tasks as assigned by their direct manager. 

How you will make an impact: 

• Handle inbound calls, texts or chats from individuals in crisis who are in need of support.  

• Serve as a key resource and mentor to Clinical & Referral Specialists. 

• Assists with more complex cases & calls. 

• Manage shift by providing support consultation to call takers in the absence of Manager. 

• When a BH Manager is not scheduled, Crisis Clinician Lead  will perform additional tasks during the shift, including but not limited to monitoring incoming call volume, overseeing call center metrics and performance, and escalating reportable issues to Manager II as necessary. 

• Perform assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others. 

• Use information provided by the caller and obtained during the screenings & assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. 

• Complete timely, and accurate documentation of interactions in accordance with criteria. 

• Provides linkage follow-up as directed to assure individual accessed services. 

• Coordinate with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems. 

• Assist in developing and maintaining resource and referral database. 

• Meet weekly or bi-monthly with Manager I & Manager IIs for 1:1s but also to discuss call taker performance and concerns.  

• Lead monthly de-briefing sessions.  

 Minimum Requirements: 

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing; minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background. 

•  Active unrestricted independent clinical Louisiana license such as RN LCSW LCP,  LMFT to practice as a health professional within the scope of licensure in Louisiana is required. 

Preferred Skills, Capabilities and Experiences: 

• Licensed Alcohol and Drug Counselor is strongly preferred. 
• Call center experience is strongly preferred. 
• Crisis-related experience is strongly preferred. 
• 3+ years of independent, post-licensure clinical experience in behavioral health is strongly preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.