Customer Service Representative

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

As a Customer Service Representative in New Zealand, you will play a vital role in delivering an exceptional customer experience while supporting our Territory Management team. Acting as a key point of contact for customers, you will help strengthen relationships, ensure seamless order-to-delivery processes, and collaborate across functions to drive operational excellence. This is an opportunity to contribute to a dynamic, customer-focused environment where your proactive mindset and problem-solving skills will directly impact our success.

Essential Job Functions:

• Process customer orders, requests, and deliveries accurately and efficiently, ensuring correct pricing, invoicing, and payment handling
• Maintain strong customer relationships by serving as a responsive and reliable first point of contact
• Coordinate logistics, including shipment arrangements, documentation, and daily dispatch activities in collaboration with manufacturing sites
• Manage inventory levels across offsite plants and support stock accuracy through regular reconciliation and reporting
• Oversee intercompany orders and communication, ensuring timely delivery and clear updates on product availability
• Support administrative activities for the Territory Management team, including reporting and documentation
• Maintain organized records, inbox management, and filing systems to ensure smooth operational workflows
• Conduct stock take processes for consignment customers and coordinate replenishment activities

Qualifications & Experience:

• Minimum 1 year of experience in a customer service, administration, or sales support role
• Strong interpersonal and communication skills with a customer-first mindset
• Excellent organizational and time management skills, with the ability to manage multiple priorities
• Analytical thinking and sound judgment to navigate complex situations effectively
• Proactive, adaptable, and solution-oriented approach
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with SAP is an advantage

Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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