About the role

Aplyr's Quick Take

This role is about providing customer support primarily via phone and email for a federal agency, focusing on housing and FHA mortgages. It's an entry-level position where you'll follow procedures to assist customers and document interactions. This is an individual contributor role with no management responsibilities.

Good fit

Ideal candidates are bilingual in English and Spanish, have at least two years of customer service experience, and are comfortable in a call center environment. A proactive, collaborative approach and strong communication skills will help you succeed here.

Worth noting

The position requires obtaining a Public Trust Security clearance, which involves a background check. The company emphasizes professional growth and offers learning opportunities, which could be a plus for those looking to advance their careers.

Bilingual Customer Service Representative

Employment Type: Full Time , Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

- Reply to calls and emails from the public on housing and FHA mortgages.

- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.

- Document your communications in our database.

Qualifications:

- Bilingual and fully fluent in English and Spanish (both written and verbal)

- High School diploma or General Educational Development (GED) certificate

- Minimum of two (2) years of customer service, call center, or contact center work history.

- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have:

- Ability to follow policies, procedures, and regulations.

- Ability to navigate a content management system, other applications and related web sites.

- Strong written and verbal communication skills.

- Excellent customer service, dependability and time management skills.

- Keyboarding proficiency of at least 40 words per minute.

- Call Center (omnichannel) background a plus.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Phone: +1 (888) 680-5916

Email: info@cgsfederal.com

Skills & Tags

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Aplyr's read

CGS Federal specializes in providing tech-driven solutions to government agencies, attracting professionals in technology, consulting, and specialized support roles.
Synthesized from recent postings & public sources

What's promising

•Focus on technology and consulting services offers diverse career opportunities.
•Recent hiring trends show a demand for specialized roles, indicating growth.
•Involvement in government projects can provide job stability and unique challenges.

What to watch

•Limited public information about company culture and employee satisfaction.
•Dependence on government contracts may lead to fluctuating workloads.
•Potential bureaucratic challenges in government-related projects.

Why CGS Federal (Contact Government Services)

•Specializes in innovative solutions tailored for government agencies.
•Offers a wide range of specialized roles, from technical writing to stakeholder engagement.
•Focuses on both technology and consulting, providing a dual approach to problem-solving.

Aplyr’s read is generated by AI from public sources. Was it useful?

About CGS Federal (Contact Government Services)

CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a company that provides innovative solutions to government agencies, focusing on technology and consulting services.