About the role
Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact for our existing customers. This is a commercial, revenue-generating role focused on post-sale account growth, customer retention, and long-term value creation.
The CSM will own and manage the ongoing commercial relationships with customers, with a main focus on upselling, cross-selling, and driving product adoption. This role carries quarterly expansion revenue targets, and success will be measured by the ability to grow existing accounts while maintaining strong customer satisfaction and retention.
You will be accountable for driving incremental sales and retaining existing revenue, proactively engaging customers to introduce new product enhancements, service developments, pricing initiatives, and other benefits of the Megaport platform.
The position will sit within the wider Customer Account Team, working closely alongside a Direct Sales Executive and Solutions Architect in our Europe region. The CSM plays an integral role within the team and is responsible for owning the post-sales commercial lifecycle for a nominated account list. The goal is to expand revenue, retain customers, and continuously develop increased value within the assigned account base from the numerous and ever-growing range of Megaport benefits.
Aplyr's read
Megaport revolutionizes connectivity with its Network as a Service platform, attracting tech-savvy professionals eager to innovate in cloud and data center solutions.
What's promising
- •Megaport's platform simplifies multi-cloud connectivity, appealing to businesses seeking efficient digital transformation.
- •The company is expanding globally, offering diverse career opportunities in various regions.
- •Focus on cutting-edge technology attracts tech enthusiasts eager to work on innovative solutions.
What to watch
- •Highly competitive industry may pressure Megaport to continuously innovate to maintain market position.
- •Rapid expansion could strain resources and impact employee workload.
- •Dependence on cloud service providers may pose strategic risks.
Why Megaport
- •Megaport's NaaS platform allows seamless integration with major cloud providers, differentiating it from traditional telecom companies.
- •The company offers a unique self-serve model for network provisioning, enhancing user control.
- •Strong partnerships with leading cloud service providers bolster its market position.
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About Megaport
Megaport is a global Network as a Service (NaaS) provider that enables businesses to connect to multiple cloud services and data centers through a single platform.
