Hospital Administrator

Pendleton Veterinary Clinic serves our clients and community by offering an expanded range of services and surgeries such as splenectomy, foreign body, c-section, pyo, laceration repair, and even the occasional porcupine quill removal! Pendleton Veterinary Clinic strives to provide the highest quality veterinary care and customer service for you and all of your pets' needs. We are a close knit team who work hard together and also do fun things together as a team. We go bowling, have special food days, take different classes, and even have a book club. We are in a small community and we know most of our clients personally; we see them every day. It's a great privilege and responsibility to be trusted by our clients and everyone on our team takes that responsibility seriously. Learn more about us here: https://pendletonveterinaryclinic.com

We also serve the veterinary clinic for Blue Mountain Wildlife where we will treat a variety of wild birds and raptors in the hopes of rehabilitation and release back into the wild.

 

POSITION SUMMARY:

This is a critical position that plays a key role in driving the performance of a veterinary hospital.
Creates, drives and maintains a practice environment that facilitates the delivery of quality,
compassionate, and efficient healthcare to animals. This position oversees the business and staff
aspects of the practice and has responsibility for all support and operational functions, such as
human resource, financial, operational, and business activities. In partnership with the Medical
Director, this position communicates a vision of excellence and oversees a profitable operation.

 

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,
Fun
• Partner with Medical Director to create and drive a practice environment that facilitates the
delivery of quality and efficient health care to animals
• Lead the creation and maintenance of a collaborative, high-performing, and positive
workplace culture
• Organize the health services of a hospital or healthcare facility. Serve as the point person
for all day-to-day functions of the practice
• Assist with all strategic business development and operational planning efforts
• Oversee all departments that support the business side of the hospital with a focus on
business financials, growth, and human resources
• Responsible for the financial performance of assigned hospital(s). Guide the creation of
financial strategies and goals to achieve hospital profitability. Monitor and drive
achievement of financial goals. Provide regular updates to the hospital team and inspire
employee ownership of the hospital’s financial performance
• Track data on assigned hospital(s) including daily revenue, average invoice amount,
number of invoices, and labor costs. Prepare reports and written summaries of the
hospital’s performance and provides updates to key individuals
• Coach, manage, mentor, and train direct report staff. Provide continuous performance
management, recognition, and conduct employee performance evaluations. Address
performance and/or behavior issues, clarify expectations and provide feedback. Provide
overall guidance to and mentor hospital team
• Support staff growth and development. Encourage staff to seek educational opportunities
incorporating job related training in addition to mandatory training
• Participate in the recruitment and selection of hospital staff. Provide orientation to outline
job requirements and expectations, policies and procedures, and proper use of tools and
equipment
• Build relationships with local general practices and community leaders to market the
practice

• Work with hospital team(s) to create marketing programs to support the business model
and strategic goals. Ensure marketing procedures are implemented, followed, and tracked
accurately. Assess the effectiveness of marketing programs and promotions and makes
adjustments as needed
• Manage human resources related issues. Maintain current knowledge of state, federal, and
local relevant employment law and ensures legal compliance
• Partner and assist with the doctor and medical teams and medical support staff. Oversee
and assist with doctor and staff schedules