Sr. Designer, Consumer (ClassPass)

About the Team

ClassPass is revolutionizing the fitness and wellness industry by bringing together the world’s best experiences into one app. Our mission is to motivate people to live inspired lives every day by introducing and seamlessly connecting them to soul-nurturing experiences.

We’re searching for a Senior Product Designer to join our Consumer team, focusing on helping users get the most value out of their ClassPass subscription, optimizing how we package, present, and personalize offers during moments of intent. This includes designing personalized upsell moments, subscription management, and payment experiences.

About the Role

You’ll design experiences that convert curiosity into commitment, exploring and optimize the end-to-end customer journey to drive activation, retention, and monetization. You’ll use experimentation, insight, and craft to identify friction, surface value, and design experiences that accelerate business and customer outcomes. This role is ideal for a seasoned designer who thrives on transforming aspirational goals into intuitive, elegant experiences. You set a high bar for design craft, grounded in systems thinking and real-world impact. You’ve led strategic initiatives before and are equally comfortable zooming out to define vision as you are zooming in to sweat the details and ship.

You’ll report directly to the Director of Design for ClassPass and collaborate closely with cross-functional partners across Product, Engineering, Marketing, and Research.

What you’ll be doing…

• You’ll turn behavioral insights into thoughtful experiences that remove friction, build trust, and deepen engagement throughout the lifecycle.
• You’ll own end-to-end design strategy and execution for key parts of the ClassPass platform— shaping vision, flows, and shipped quality.
• Lead and contribute to discovery efforts (research, interviews, data synthesis) to uncover insights and opportunities.
• Translate business objectives into thoughtful design opportunities that lead to intuitive, effective product experiences.
• You’ll work with a team that is passionate about design craft, our customers, and staying connected with each other.
• Mentor & multiply: give incisive feedback, model great critiques, and help lift the team’s pace and standards.

Who you are:

• You have at least 5+ years of product design experience.
• You have a portfolio demonstrating deep craft and end-to-end product thinking on native mobile consumer products. Experience working on booking or marketplace apps a plus.
• You believe the line is blurry between product and design leadership and jump at opportunities to lead your cross-functional team through ambiguity.
• You thrive on complexity and love to dive into broad, deep, and complex problem spaces.
• Skilled at operating independently to turn ambiguous, cross-functional problems into clear, cohesive visions
• Adept at translating business objectives into customer-centered design opportunities
• Strong in product thinking: you can form rigorous hypotheses, influence team understanding, and spot new opportunities. You have an ability to analyze qualitative and quantitative insights and translate them into actionable recommendations.

 

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitabl