Client Delivery Lead

About Entrega 
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value. 

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients. 

 

Position Summary 
Entrega is seeking an experienced Client Delivery Lead to strengthen our client delivery function. This leader is responsible for ensuring that client commitments are delivered successfully across engagements - on time, within scope, and with consistently high quality. The Client Delivery Lead oversees the leaders responsible for managing client delivery relationships and project execution, ensuring strong delivery governance, operational discipline, and client satisfaction across the organization. 

This role partners closely with Client Services leadership, Operations leadership, and production delivery teams to ensure that client commitments are well-defined, properly planned, and executed effectively. 

Depending on candidate experience, this role may also oversee the Project Management Office (PMO) to ensure strong project management standards and execution discipline across the company. 

This role requires a leader who combines client relationship maturity, operational discipline, and strong delivery leadership within a professional services environment. 

 

Responsibilities 
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs. 

• Client Delivery Leadership 

• Oversee Service Delivery Managers responsible for client delivery relationships 

• Ensure client commitments are executed successfully across accounts and engagements 

• Maintain strong delivery governance across projects and delivery teams 

• Manage delivery escalations and ensure timely resolution of client delivery issues 

• Partner with Client Services leadership to align client expectations with delivery capability 

• Ensure delivery leaders maintain strong communication and trust with client stakeholders 

• Delivery Governance & Performance Management 

• Monitor delivery health across active engagements 

• Ensure delivery teams maintain strong project oversight and execution discipline 

• Identify delivery risks early and coordinate mitigation strategies 

• Establish consistent delivery practices and expectations across delivery teams 

• Ensure strong collaboration between delivery leadership and operational delivery teams 

• Project Management Leadership (PMO Oversight) 

• Oversee the Project Management Office (PMO) 

• Ensure strong project management standards across engagements 

• Develop and maintain project governance frameworks and best practices 

• Support the development and coaching of project management talent 

• Promote consistent project execution discipline across the organization 

• Client Delivery Excellence 

• Establish strong expectations for delivery accountability and professionalism 

• Promote continuous improvement in delivery practices and client engagement 

• Encourage proactive management of delivery risks and issues 

• Partner with operational leaders to improve delivery predictability and execution efficiency 

• Cross-Functional Leadership 

• Partner with Client Services leadership to align delivery execution with client expectations 

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