About the role

Aplyr's Quick Take

This role is about managing relationships with strategic enterprise customers to help them maximize the value of Microsoft’s cloud products. You'll be the main point of contact post-sale, coordinating support and resources to ensure customer success. It's primarily an individual contributor role focused on delivery and customer engagement.

Good fit

Ideal candidates have a strong background in cloud services and customer success, with several years of experience in IT service management. A proactive, customer-centric approach and the ability to work independently are key traits for thriving in this position.

Worth noting

The role offers significant flexibility with remote work options, allowing for up to 75% work from home. However, the posting lacks clarity on specific day-to-day tasks and metrics for success.

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (50%- 75%) from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.

Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.

You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.

You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an

understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience

3+ years relevant work experience within customer industry

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

Project Management Institute (PMI) or equivalent Project Management certification

Prosci or equivalent certification

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Aplyr's read

Microsoft is a technology giant shaping global computing, attracting talent interested in innovation and impact across software, cloud, and AI sectors.
Synthesized from recent postings & public sources

What's promising

•Strong commitment to innovation in AI and cloud computing.
•Diverse range of roles from technical to managerial, offering career growth.
•Financially stable with a robust global presence and market influence.

What to watch

•Complex organizational structure can slow decision-making processes.
•High competition for roles may limit entry-level opportunities.
•Potential for work-life balance challenges in high-demand positions.

Why Microsoft

•Pioneer in personal and business computing with a legacy of innovation.
•Extensive global reach with a diverse workforce and inclusive culture.
•Leader in integrating AI into mainstream software and cloud services.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Microsoft

Microsoft

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MSFT$379.40+0.13%

Microsoft is a global technology company that develops, licenses, and supports a wide range of software products, services, and devices. Known for its Windows operating system and Office productivity suite, Microsoft has a significant impact on personal and business computing worldwide.