Manager, New Verticals - Gift Card Strategy & Operations

About the Team

This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. This specific team within New Verticals is focused on incubating our next set of bets, with Consumer Financial Products and Services being one of our top priorities. 

About the Role

We’re looking for a Manager to drive the growth of the DoorDash Gift Card program, owning both the external growth strategy and the internal execution that powers it. This role sits at the intersection of business development, strategy & operations, and analytics, with end-to-end ownership over initiatives that expand distribution, increase awareness, and grow gift card sales.

You’ll work cross-functionally with Product, Marketing, Finance, Analytics, and Partnerships to design, launch, and iterate on campaigns and experiments aimed at acquiring first time gift card users. This includes launching new features to improve the in-app gift card purchasing experience, identifying and securing off-platform partnerships to drive awareness during key seasonal moments, and partnering with Marketing to execute high-impact holiday campaigns.

You will report to the Senior Manager / GM of our Consumer Financials team and operate as an individual contributor. We operate in a hybrid model, where we spend some time collaborating in person and some time working from home. 

You’re excited about this opportunity because you will…

• Own business outcomes. Be accountable for the performance of the DoorDash Gift Cards program, setting goals, tracking KPIs, and driving measurable growth and ROI.
• Influence up and across. Own the growth strategy for DoorDash Gift Cards, serving as the face of the program to merchants and securing new placements and marketing opportunities across online and brick-and-mortar channels.
• You’re action oriented. You can implement scalable initiatives and best practices to provide a world-class operation for our three-sided marketplace.
• You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking. You are consumer first, and not competitor focused.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• You experiment with data. You can build data models using tools like Excel and SQL to evaluate the economic and strategic costs and benefits of various programs and experiments. You will prove your hypotheses through operational experiments and running a/b tests.

We’re excited about you because…

• You have 6-8+ years of experience in tech, strategy, financial services, consulting, operations, CPG, food & beverage, AI or a related high-stakes environment. 
• You’re customer obsessed. You possess the ability to think through what drives consumer spending and how to use customer insights to drive growth. 
• You’re analytical. You possess a sharp analytical mind, and can extract and communicate meaningful insights from data to drive strategic decisions. You are comfortable with SQL and data visualization tools, while using AI to enhance your analytical outcomes.
• You’re comfortable in ambiguity. You thrive in ambiguous, fast-paced environments and can independently translate h