Manager, Absence Management & Time Tracking Process Design & Optimization Lead (GBSC People & Capability)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Absence Management & Time Tracking Process Design & Optimization Lead (GBSC People & Capability)

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Who is GBSC?
The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. 

About the Role
The Manager, Process Design & Optimization – Absence Management & Time Tracking is responsible for designing, optimizing, and continuously improving global absence, leave, and time tracking processes to ensure regulatory compliance, operational clarity, system enablement, and positive employee and manager experiences across regions.
This role applies leading-practice process architecture, documentation, and process enablement frameworks across the end-to-end absence and time tracking lifecycles—including eligibility determination, time entry, approvals, exception handling, documentation management, payroll integrations, reporting, vendor coordination, and downstream reconciliation.
The role enables accurate payroll, statutory compliance, and consistent operational outcomes by defining scalable global process standards, controls, and performance metrics, while execution accountability remains with regional and in country HR Operations, Leave Administration, and Payroll teams.
Success in this role requires close partnership with People & Capability, HR Operations, Leave, Benefits, Payroll, Product & Engineering, and Risk teams to translate strategy into scalable, compliant, and digitally enabled processes aligned with Mastercard’s enterprise modernization agenda.
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Key Responsibilities
• Partner with People & Capability, HR Operations, Leave, Benefits, and Payroll leadership to support global absence management and time tracking process design and optimization initiatives.
• Enable and support the development, alignment, and use of absence, leave, and time tracking process flows and documentation to ensure clarity, usability, and consistency across regions while accommodating statutory, policy-driven, and labor law variation.
• Support leadership by defining structured global versus localized approaches, clearly articulating global standards, required controls, and allowable statutory or regulatory deviation.
• Function as a process design lead and trusted advisor for absence management- and time tracking–related policy updates, system enhancements, vendor changes, country implementations, and operating model changes.
• Partner with Product & Engineering to simplify, automate, and optimize absence management and time tracking processes, ensuring alignment with Workday Absence, Workday Time Tracking, and downstream payroll and benefits integrations.
• Support enhancement and implementation testing by developing use cases and executing user testing to validate that optimized process designs are viable and system-enabled.
• Leverage absence, leave, and time tracking performance metrics to identify trends, error drivers, compliance risks, and continuous improvement opportunities.
• Support cross-functional process alignment with Leave Administration providers, HR Operations, Payroll, Benefits, Labor Relations, Technology, and Risk & Compliance partners.
• Assess process impacts related to regulatory changes, workforce updates, acquisitions, and policy changes; support impact analysis, documentation updates, and stakeholder communications.
• Embed enterprise-first thinking with accountability for process integrity, compliance, and continuous optimization, while execution accountability remains with regional and in-country teams.
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Qualifications & Leadership Profile
• 7+ years of experience in absence management, leave administration, time and attendance operations, workforce management, or HR process design within global or shared services environments.
• Demonstrated experience designing and standardizing compliance-driven, global HR processes in matrixed organizations.
• Strong working knowledge of Workday Absence and Workday Time Tracking, or comparable absence and time/attendance platforms and vendor ecosystems.
• Solid understanding of statutory leave frameworks, labor regulations, audit requirements, and operational risk considerations.
• Strong analytical, stakeholder engagement, and influencing skills with the ability to translate strategy into scalable process solutions.
• Enterprise-first mindset with accountability for process quality, consistency, and continuous optimization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.