Guest Experience Host

What is the Role?

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team! The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.

Core Responsibilities

Immersive Performance & Guided Play

• Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
• Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.
• Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.
• Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.

Retail Sales & Customer Experience

• Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
• Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
• Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
• Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.

Operations, Maintenance, & Team Support

• Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
• Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
• Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
• Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
• Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.

Position Details & Requirements

Compensation: $20.00/hr

Hours/Availability:

• This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 6−8 hours.
• Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.

Mandatory Requirements:

• Must be 18 years of age or older.
• Must be local to the area.
• Must be authorized to work in the United States.

Required Skills:

• Energy, enthusiasm, and a guest-first mindset.
• Passion for selling and working with people.
• Prior experience in retail, child-care, child development/education, or performing arts.
• Patience, warmth, joy, and humor.

Physical Demands:

• Ability to be on your feet for up to 8 hours, continuously moving around the store.
• Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).

Employee Perks:

• Employee Assistance Program
• 20% off merchandise
• 1.5 x pay on six specific holidays