Principal, Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal, Technical Program Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Technology Operations & Delivery R&D team is looking for a Principle TPM to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate will oversee complex projects in a dynamic, fast-paced environment. The TPM will be responsible for driving internal or cross-functional teams, ensuring seamless project execution, and delivering results under changing circumstances. This is an opportunity to work on a diverse range of projects and make a significant impact on the organization’s success.

Role
• The principle TPM will play a critical role in planning and executing the delivery of technical vision and roadmap, unlocking synergies across our platforms, data assets and business units.
• The TPM will act as a central point of coordination for infrastructure and cloud capabilities for various R&D teams distributed across around the globe to drive standardization, alignment across initiatives, and ensure global program governance best practices.
• Continuously work on finding ways to optimize manual processes with a lens of automation and help improve program execution in the new AI native world.
• Act as the program liaison, provide specific direction for product development initiatives, supporting teams to ensure that all program engagements meet timelines and scope expectations.
• Develop and manage flexible project plans, adapting to shifting business priorities and requirements.
• Drive execution of strategic initiatives through successful delivery by organizing a group of related technology projects or activities across multiple teams, aligning dependent organizations to ensure coordinated delivery.
• Identify and remove barriers, finding the path forward in challenging situations to ensure timely and effective project completion
• Effectively monitor, control, and report on project execution, adapt communication strategies to fit the urgency and complexity of different projects providing accurate status updates to executive stakeholders at appropriate intervals.
• Recognize complexity and create predictable delivery paths for large and/or complex efforts, while measurably improving, streamlining, and eliminating excess processes.
• Manage relationships with vendors including SOW creation, amendments, termination, resource onboarding, financial tracking.

All About You

• Proven knowledge and demonstrated expertise in the areas of strategy, planning and project management required processes and techniques.
• Strong leadership, interpersonal, relationship-building and communication skills required with a solid track record for developing internal and external relationships.
• Ability to communicate complex issues & decisions in a clear and concise summary to executives, peers, and staff
• Demonstrate a high level of creative problem-solving, a strong personal presence, manage change, thrive when dealing with uncertainty, and demonstrate a focus on execution, and organization.
• Demonstrate strong planning, multi-tasking, prioritization and re-prioritization abilities
• Encourage a culture of continuous improvement by leveraging lessons learned from previous projects
• Demonstrate strong thinking across technology and business with strong execution track record
• Have Excellent Problem-Solving skills - pursues alternative ways to solve problems, address difficult situations, and produce actionable recommendations
• Exhibit tenacity, encourages healthy debate, and challenges conventional thinking
• Experience with technical program management and working knowledge and exposure to AI best practices for program execution in an AI native development environment.
• Knowledge and experience of working with Mastercard’s shared services teams and experience deploying global applications on cloud platforms is a definite plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $152,000 - $258,000 USD