Engagement Manager

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. 

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

We are looking for an Engagement Manager (EM) to lead high-complexity enterprise deployments of our Agentic AI productivity platform, delivered through the Superhuman product suite. In this role, you’ll own the end-to-end delivery lifecycle—from scoping and planning through go-live—working in a Project Team “pod” model alongside an Onboarding Manager (OBM) and a Solution Architect (SA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to Customer Success Management.

In addition to delivery leadership and ownership, the Engagement Manager partners closely with Sales and Sales Engineering during pre-sale phases to scope engagements, define delivery approaches, assess feasibility and risk, and recommend resourcing and timelines. The EM acts as a trusted advisor to customers, balancing commercial objectives with delivery excellence.

Engagement Ownership, Scoping, & Delivery

• Own the full engagement lifecycle, from pre-sale scoping and estimation through implementation, go-live, and transition to Customer Success.
• Lead pre-sale discovery and scoping, including requirements clarification, delivery approach definition, risk assessment, and high-level solution validation (in partnership with Account Executives and Sales Engineers).
• Develop delivery plans, timelines, and resourcing models that balance customer goals, product constraints, and internal capacity.
• Provide data-driven estimates for effort, cost, risk, and delivery timelines, clearly articulating assumptions and tradeoffs.
• Lead cross-functional projects from planning through implementation, ensuring successful delivery and stakeholder alignment
• Own end-to-end delivery for assigned projects (scope, schedule, budget, risk, quality).
• Oversee the Project Team (EM, OBM, SA) as a single accountable delivery unit for strategic engagements.

Project Management

• Select and apply the appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on the customer's context and risk profile.
• Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
• Maintain an up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies), and change log.

Customer & Stakeholder Management

• Act as a trusted customer advisor, guiding stakeholders through complex technical and organizational decisions in ambiguous environments.
• Partner with Sales on deal shaping, including scope refinement, sequencing recommendations, and delivery risk mitigation.
• Clearly articulate commercial, operational, and technical tradeoffs to executive stakeholders.
• Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.
• Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
• Translate technical complexity into clear business impacts for executive stakeholders with a heavy focus on change management.
• Manage scope and change requests, ensuring commercial and delivery impacts are underst