About the role
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes, and long-term success with the Netskope cloud security platform.
We are seeking a proactive, technically strong, and customer-focused Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization. Native or near native Japanese is needed for this position and only applicants in Japan or with permitted to work in Japan will be contacted.
Responsibilities:
- Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.
- Drive a structured onboarding program that accelerates time-to-value and early adoption.
- Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.
- Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and escalate risks early to prevent churn.
- Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
- Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services).
Requirements:
- 5+ years of customer success management experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers.
- Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention.
- Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
- Proven ability to drive customer adoption, retention, and expansion.
- Experience building business-aligned cloud and cybersecurity programs.
- Strong stakeholder management skills, with experience engaging executives and technical teams.
- Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment.
- Exceptional organizational skills with the ability to manage competing priorities.
Education:
- Bachelor’s Degree preferred
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Aplyr's read
Netskope is a cloud security innovator focused on data protection and threat prevention, attracting talent in engineering, sales, and AI product management.
What's promising
- •Netskope's platform offers real-time data protection, crucial for businesses adopting cloud services.
- •The company is expanding rapidly, hiring for diverse roles across engineering and sales.
- •Netskope's focus on AI innovation positions it well in the evolving cybersecurity landscape.
What to watch
- •Highly competitive cybersecurity market could impact Netskope's growth and market share.
- •Dependence on cloud adoption trends may pose risks if market shifts occur.
- •Rapid expansion might strain resources and affect company culture.
Why Netskope
- •Netskope provides unparalleled visibility into cloud data and threats.
- •Their platform integrates AI to enhance threat detection and response.
- •Netskope's solutions are tailored for secure cloud adoption, differentiating them from traditional cybersecurity firms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Netskope
Netskope is a leading cloud security company that provides solutions to help organizations secure their data and protect against cyber threats in the cloud. Their innovative platform offers visibility and real-time data and threat protection, enabling businesses to adopt cloud services securely.
